Photoshop 22.4 Crashes while trying to open images on Windows 10

New Here ,
May 18, 2021 May 18, 2021

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Now that I have updated the newest version of PS, it crashes when I try to open an image. Please tell me this is related to the update, its driving me crazy because I keep losing my work!!!!!!

 

Frustrated.

 

 

{Thread title edited by moderator}

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Bug, Crash or freeze, Import and export, Performance, Problem or error, Windows

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi,

 

We're sorry about the trouble due to Photoshop crashing. Please ensure you have all available Windows updates installed on the computer.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

You can also try launching Photoshop directly & then disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

Let us know how it goes!

Regards,

Nikunj

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