Photoshop 3D Not Working on my Photoshop 22.4.1

New Here ,
May 19, 2021 May 19, 2021

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There is no Update Option and it just stopped working, what can i do?

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New Here , May 19, 2021 May 19, 2021
Thank you Dave! i will try that!because i needed it ASAP and didnt see this till now, what i ened up doing is rolling back the driver to the Photoshop 22.0 version and it worked! but as soon as i can i will re update and try your fix!

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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Adobe are updating the core graphics functions in Photoshop. This is driven by the operating systems of Apple and Microsoft in which the old Open GL functions are being removed in the case of Apple, or deprecated in the case of Microsoft. This means that the graphics functions that have worked for years must be rewritten to use Metal and Direct X. At the same time, Adobe are sensibly updating those core functions to deliver the additional speed we require to handle the very large files of today.

Some functionality in Photoshop, such as 3D, still relies on the older Open GL graphics functions. To make these work, an additional preference Preferences>Technology previews>Deactivate Native Canvas has been added. This can be checked and Photoshop restarted to restore 3D functions to where they were in 22.3

 

Dave

 

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Explorer ,
May 19, 2021 May 19, 2021

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Interesting. This worked: is there a timeline for when the new 3D code will be rolled out?

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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I'm not privy to any future plans, I am just a Photoshop user like you who volunteers some time on these forums.

Dave

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New Here ,
May 19, 2021 May 19, 2021

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Thank you Dave! i will try that!

because i needed it ASAP and didnt see this till now, what i ened up doing is rolling back the driver to the Photoshop 22.0 version and it worked! but as soon as i can i will re update and try your fix!

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New Here ,
Jun 06, 2021 Jun 06, 2021

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Hi Dave, I was having the same issue as above also, I tried the "Deactive Native Canvas" I go into an already created 3D file and everything flashes up like it's going to work and then it disappears. and I'm back with the inablity to access the 3D end of Phototshop! It was working fine? I did update my macOS - to Big Sur version 11.4, and I'm running the latest photoshop 22.4.1.

I hope you can help me sort this isue! Cheers

 

 

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New Here ,
Jun 21, 2021 Jun 21, 2021

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Can any body help me? I'm still waiting for some feedback toi the above issue!  This is what I get when I try to use the photoshop 3D, this has only happened recently, it was working fine!!!! Help

Screen Shot 2021-06-22 at 3.03.40 pm.png

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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Hi,

Can you confirm that you closed and restarted Photoshop after checking Deactivate Native Canvas and clicking OK.

If you did, please go to Photoshop's system info and click on Copy. Then paste the info here.

Dave

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New Here ,
Jun 22, 2021 Jun 22, 2021

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Hi Dave,

Yes I did restart photoshop after I updated this - Preferences>Technology previews>Deactivate Native Canvas. You can see it allows me to start creating the 3D extrusion but the plan view top left is black? and the more layers I extrude they actually start to disappear. I pay a subscription for photoshop from adobe. I hope you can help me, it is very frustrating to have had it working with no problems, to go to this.

Cheers Wendy

 

Adobe Photoshop Version: 22.4.2 20210602.r.242 a4f6042 x64 Number of Launches: 524 Operating System: Mac OS 11.4.0 System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2 Physical processor count: 4 Processor speed: 3800 MHz Built-in memory: 24576 MB Free memory: 14898 MB Memory available to Photoshop: 21225 MB Memory used by Photoshop: 79 % SAM SDK Version: 2.0.0-main.480 ACP.local Status: - SDK Version: 1.45.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.14.0.17 - Min Core Sync Required: 4.3.28.24 ACPL Cache Config: Unavailable Live Edit Client SDK Version: 3.80.01 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin ------- GPU
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End sniffer 2021-06-22 18:13:14
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CmdN: 1.8.3
CDP: 1.112.0 Discover Panel (Loaded) 1.6.0.28 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/" ccx-timeline (Prepared) 2.6.37.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/" CCX Sharesheet UXP (Prepared) 19.1.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.sharesheet/" CC Libraries Panel (Prepared) 3.12.168.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.cclibrariespanel/" Photoshop UXP Export-As (Loaded) 5.5.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/" Photoshop In App Messaging (Loaded) 2.2.1.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.inAppMessaging/" Photoshop Personalization (Loaded) 2.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/" Plugins Panel (Prepared) 1.2.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/" Neural Filters (Registered) 1.6.5.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/" Extensions: Libraries 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_13_164/index.html” New Document 3.5.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.5.0/fnft.html?v=3.5.0.4” Home 2.16.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.16.0/index.html?v=2.16.0.8” com.adobe.capture.extension 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_13_164/extensions/capture/capture.html” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_13_164/extensions/stock-panel-licensing/index.html” Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” com.adobe.cclibraries.manager 1.0.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_13_164/manager.html” Installed TWAIN devices: NONE

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Adobe Community Professional ,
Jun 22, 2021 Jun 22, 2021

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Hi,

Your system looks capable of 3D. The plan view being black is usually a symptom of Disable Native Canvas being unchecked.

I would suggest restting preferences, then rechecking Disable Native Canvas again and restart. If that still does not fix it then I would  raise your issue at the link below where Adobe staff will see it.


https://feedback.photoshop.com/photoshop_family

 

Dave

 

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Hi Dave,

I will try again and if it still doesn't resolve I will definitely raise the issue with the link you provided. I appreciate your help and the fact you do this assistance in your own time! really does help having someone out there that you can reach out too. Especially when you don't have the IT guy that you have in your work environment you can turn to!  Cheers Wendy

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Explorer ,
Jun 24, 2021 Jun 24, 2021

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Thanks dave This worked for me too. One Now Happy Australian!

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Community Beginner ,
Jul 06, 2021 Jul 06, 2021

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LATEST

Photoshop 22.4.2, MacBook Pro 2018 with Radeon Pro 560X and macOS 11.4.

 

"Deactivate Native Canvas" just completely disables "Spherical Panorama" feature.

 

Last working version of Photoshop - 22.3.1

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