Since some recent updates (can't recall the last version where it still worked well), I have been having problems when trying to edit a video. Nothing too fancy, just a short video that I open and try to make some small cuts on it and add a watermark. The video stays open for a bit without me doing anything else, and then the computer crashes. The last time a BSOD appeared with this message:
And I have to manually turn it off with the Power button as it doesn't restart by itself. On previous crashes I haven't seen that BSOD but the computer crashed too and again, I had to manually turn it off as it was completely frozen.
After it restarts, Photoshop doesn't allow me to use the Nvidia graphics card and seems to default to the integrated intel one (in Preferences-Performance the Graphics Processor area is greyed out). I already went to the Nvidia Control Panel and added Photoshop and sniffer to use the Nvidia card, as it was suggested somewhere else.
I already installed the latest Nvidia (game) driver 466.47, Photoshop just updated to ver 22.4.1, and Windows seems to be on version 20H2. The computer is an Asus with an i7 6700HQ processor, 16 Gb of RAM, and has the integrated Intel 530 card and an Nvidia GTX 960M with 4 Gb of VRAM running at 4k. I don't have any problems with other software, nor even 3D applications like Unreal Engine, that use the card intensively.
Any help will be really appreciated, as it is really frustrating not being able to make those small edits on a small video.
Thank you Kevin, and apologies for my delay to answer, I was trying different things to make it work.
I followed the troubleshooter, and at least for now the BSOD did not appear. But it freezes and I have to power it down to restart the computer. Could it be that the card (a gtx 960m with 4Gb Vram) has an average mark of only 1,049 on the chart and that causes Photoshop to freeze?
That is the only issue I can make up from the troubleshooting guide.
Thank you again for your help and apologies for the time it took me to answer back.