Photoshop cannot recognize my graphic processor

New Here ,
Jun 10, 2021 Jun 10, 2021

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So I've got a problem with photoshop recognizing my graphic processor. The only way to resolve this is for now is to reset my photoshop preference every time I quit photoshop, but that's annoying:) If I only change my preference only a little bit and close photoshop without resetting, the next I open it, it won't recognize the graphic processor.

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I need a permanent solution to this.

The details of my laptop are as follow:

Adobe Photoshop Version: 22.3.1 20210406.r.122 990be2c  x64

Number of Launches: 13

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.19041.928

System architecture: Intel CPU Family:6, Model:14, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 2712 MHz

Built-in memory: 8075 MB

Free memory: 5161 MB

Memory available to Photoshop: 7372 MB

Memory used by Photoshop: 70 %

 

This is what is given after using sniffer.exe in command prompt to troubleshoot the problem (as of adobe's suggestion to do this and ask for help from the community):

 

Tester="Photoshop"

snifferStart="2021-06-11_11:10:33"

NumGLGPUs=1

glgpu[0].GLVersion="4.6"

glgpu[0].IsIntegratedGLGPU=1

glgpu[0].GLMemoryMB=       134

glgpu[0].GLName="Intel(R) HD Graphics 620"

glgpu[0].GLVendor="INTEL"

glgpu[0].GLDriverVersion="27.20.100.8681"

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd12umd64.dll"

glgpu[0].GLDriverDate="20200905000000.000000-000"

glgpu[0].GLRenderer="Intel(R) HD Graphics 620"

glgpu[0].HasGLNPOTSupport=1

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].GLIsPreferred=1

NumCLGPUs=1

clgpu[0].CLPlatformVersion="OpenCL 2.1 "

clgpu[0].CLDeviceVersion="2.1"

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=     3,386

clgpu[0].CLName="Intel(R) HD Graphics 620"

clgpu[0].CLVendor="INTEL"

clgpu[0].CUDASupported=0

clgpu[0].CLIsPreferred=1

clgpu[0].CLBandwidth=1.600000e+10

clgpu[0].CLCompute=170.630873

clgpu[0].CLRawDeviceName=Intel(R) HD Graphics 620

clgpu[0].CLRawDeviceVendor=Intel(R) Corporation

clgpu[0].CLRawPlatformName=Intel(R) OpenCL HD Graphics

clgpu[0].CLRawPlatformVendor=Intel(R) Corporation

NumNativeGPUs=1

nativegpu[0].NativeName="Intel(R) HD Graphics 620"

nativegpu[0].NativeGPUAccessibleRAMInMB=        4,367

nativegpu[0].NativeVRAMInMB=                      134

nativegpu[0].NativeDedicatedSystemRAMInMB=          0

nativegpu[0].NativeSharedSystemRAMInMB=         4,233

nativegpu[0].NativeVendor="INTEL"

nativegpu[0].NativeDriver="C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a086f01cc7be643a\igd12umd64.dll"

nativegpu[0].NativeDriverVersion="27.20.100.8681"

nativegpu[0].NativeDriverDate="20200905000000.000000-000"

nativegpu[0].NativePowerEnvelope="UNKNOWN"

nativegpu[0].NativeDeviceAttachment="UNKNOWN"

nativegpu[0].NativeAPIVersion="12.0 (12.0)"

nativegpu[0].NativeIsPreferred=1

snifferEnd="2021-06-11_11:10:36"

 

TOPICS
FAQ, How to, Performance, Problem or error, Windows

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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Hi

The GPU requirements for Photoshop has changed in version 22.xx, Photoshop requires a GPU with a minimum of 2GB of VRAM

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

You could try updating the Intel HD 620 driver from here

https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620

Your driver date is showing nativegpu[0].NativeDriverDate="20200905"

If that doesn't help you may need to revert to an older version of Photoshop from the Creative Cloud app

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