Photoshop CC Could not complete the PortraitPro command because of a disk error

New Here ,
Jun 13, 2021 Jun 13, 2021

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There has been an update to Photoshop CC this week and now the PortraitPro plugin doesn\'t work.
An error message "Could not complete the PortraitPro command because of a disk error" is produced.
I removed PP entirely and then re-downloaded and installed it but it didn't help. I uninstalled photoshop and cleaned up folders as much as I dared before doing a new install but this didn't help.  The native PortraitProapplication works well but as a filter from Photoshop it doesn't.
Other plugins continue to work.

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Adobe Community Professional ,
Jun 13, 2021 Jun 13, 2021

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Hi @nigelb86844765,

Have you contacted support at Anthropics? What did they say?

https://www.anthropics.com/support/

~ Jane

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New Here ,
Jun 13, 2021 Jun 13, 2021

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Hi Jane

Yes, I have also contacted Anthropics and am waiting for their thoughts. However, PortraitPro has not been updated but Photoshop has. Also, the error message is very similar to some others that mention Liquify or Camera RAW.

Thanks

Nigel

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Adobe Community Professional ,
Jun 13, 2021 Jun 13, 2021

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Hi Nigel,

 

If you need to, you can go back to the last version of PS that worked for you using the Creative Cloud app until Anthropodics updates. You might also need to tun off automatic updates if Anthropodics does not update at the same time as PS and you rely on PortraitPro.

 

Possibly another volunteer will also have an idea.

 

~ Jane

 

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New Here ,
Jun 14, 2021 Jun 14, 2021

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Hi Jane

I tried going back to previous versions but that doesn't help.

The latest is that I have completely removed PortraitPro from my system and then checked everywhere that seems obvious - plugins folder for example. 

However Photoshop still lists PortraitPro and produces the same error. I suspect that there is a setting somewhere that is broken but I don't know where to look.

 

Nigel

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