Photoshop CC2020 freezes partially

New Here ,
Mar 02, 2020 Mar 02, 2020

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Hello, here's hoping someone out there can help or has had similar problems.

Problem: After some time Photoshop (CC 2020) freezes, but only the 'canvas'/work area, I can still save, close out normally, change tools, etc, but I can't actually edit/zoom on the psd. Other times it won't pick up my tablet's input until I click on the canvas with my mouse, this only happens in PS, I've tested it out in Clip Studio Paint and haven't had any issues with it.

Needless to say this is really annoying and it hinders my workflow, I've never had this problem before the latest update which was somewhere in the last two weeks if I recall. I've seen a bunch of solutions floating around the internet and nothing worked for me.

I'm running on Windows 10 (fully up to date and freshly installed three days ago), I have a Wacom tablet.
Computer configuration: Intel Core i7 8700, 32 GB ram DDR4, Nvidia GeForce RTX 2070 as well as a 500 GB SSD and a 1T HDD (not sure if this is important or useful, for PS I use the SSD exclusively).

I'll try installing an older version  if nothing else works, though I'd rather not waste time doing that if possible.

Thank you

TOPICS
Crash or freeze, Performance, Problem or error, Windows

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New Here ,
May 21, 2020 May 21, 2020

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I'm getting the same thing - seem to be having issues a lot that there are no anwers to on the forums 😞

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New Here ,
May 21, 2020 May 21, 2020

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Was going to post the exact same issue. I get the error multiple times each work session, especially when I use the hand scrub tool quickly once I've refocused back to PS from another program.

I dont know if it's related or not, but I'm using a Wacom tablet as well (Intuos Pro). My video card is an RTX Super 2060, and my scratch disk is an M.2. This has been going on for weeks, hopefully we get an answer.

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New Here ,
Jun 11, 2020 Jun 11, 2020

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Me also , Windows 10 up to date I7 Processor 32 GB RAM

NVIDIA GE Force RTX 2060. 6 GB VRAM Installed with Clean install a month ago old Card NVIDIA GE Force 750TI 2GB Vram and it had the same problem

After about 30 minutes L'room Classic and Pshop 2020 just freeze up.

PC is fine as long as L'Room & P'Shop arenot running

Not Sure what to do Adobe says the RTX 2060 s/b fine, but it's not

Adobe Problem or NVIDIS problem ??

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New Here ,
Jun 30, 2020 Jun 30, 2020

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I seemd to have solved my problem of lockups by going to Photoshop Preferences > Performance > advanced settings > Drawing mode. I set them to basic and the lockups went away. I have since changed them up to normal and it still works fine with no lockups. No notisable performance changes.

I may next change up to advanced but I may leave well enough alone also

I do believe Adobe has a problem with these NVIDIA graphics cards since it only happens with P'shop 2020. All my other apps are fine at any gaphice settings.  Hopefully Adobe will step up to the plate and fix their problem

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Community Beginner ,
Jul 16, 2020 Jul 16, 2020

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Gave this a try but no joy.

Hope they sort it soon, it happens for me at least once an hour!

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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Have you tried disabling flick panning as mentioned in this thread already?

Worked for me - havent had the issue since then and it has been working for months.

 

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New Here ,
Jun 30, 2021 Jun 30, 2021

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LATEST

Worked like a charm for me, thanks!

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Explorer ,
Mar 19, 2021 Mar 19, 2021

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I have the same issue, but when I checked the settings it was already set to basic.  I do believe I have an NVIDIA graphics card.  this is getting frustrating.  I do think a lot of my issues do come from the NVIDIA conflicts.

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New Here ,
Mar 19, 2021 Mar 19, 2021

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Try turning the graphics card off in Pshop preferences and see if that helps

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Community Beginner ,
Jun 30, 2020 Jun 30, 2020

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Same problem here.

The viewport stopped updating after I flipped an object horizontally. I have a GeForce GTX 1070. The issue keeps coming up ever since I updated to PS 2020. Luckily, I can still work with the 2019 version, where the problem doesn't occur.

 

Edit: When multiple documents are open, the other documents can still be edited as usual, so the issue seems to only affect one document at a time.

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New Here ,
Jul 19, 2020 Jul 19, 2020

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same thing here. both on my personal computer, which was build with digital painting and gaming in mind, as well as my work computer(s) that are build specifically for graphic design purposes(and are definitely not lacking).

it doesnt matter wether its a big or small file, if theres multiple files, or what i do, it can freeze shortly after opening the file, or several minutes or even hours into work: it just freezes at one point. closing the document works but its still annoying.

 

i've reinstalled ps, along with my drivers multiple times. other adobe programs work just fine, its only photoshop. 

the freeze issue was resolved for me for a while after adding a 'PSUserConfig' file to my PS settings, but it came with other issues so i removed the file in the end. i use a Huion KAMVAS-GT 221 Pro as my drawing tablet at home, on my work pc theres no drawing tablet used, all other drivers are updated.

 

i have this issue since upgrading to PS2020 a few months ago(at home), for work i only have had this issue for like the recent 1-2 months(?), but due to work i can neither switch to another older version or program.

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New Here ,
Jul 19, 2020 Jul 19, 2020

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I'm having the same issue. I've tried clicking on the 'legacy compositing' checkbox, restarting/updating my cintiq and creative cloud, deleting things to make more space on my mac, and yet a couple times per session my photoshop will freeze and will force me to quit. I feel like i've tried everything,  and yet it keeps freezing and i'm losing work. I save to my icloud, and these documents are small. 

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Community Beginner ,
Jul 20, 2020 Jul 20, 2020

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Hey cam-kletke,

if you are indeed having the same issue we are having, you should be able to save by simply going to File > Save. As a matter of fact, I think the issue at hand simply prevents the viewport from updating. So at least, whenever the issue comes up, you should still be able to save the file, close Photoshop and then restart and reopen the file. 

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New Here ,
Sep 13, 2020 Sep 13, 2020

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This needs more traction so thank you for posting this! I've had this exact problem, but it's getting progressively worse. I have to constantly save, close the canvas and reopen it multiple times while working. 
Literally was fine last update but it's super annoying.

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Community Beginner ,
Oct 19, 2020 Oct 19, 2020

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Having the same exact issue.

Ich went back a few PS Versions where the issue appears less often or slightly different. (Below v.21 works for me... more or less)

The lower versions have a similar problem where they do not update the changes you´ve made correctly or too slow.

Usually alt tabbing back out and going back in instantly updates everything but that really does hurt my workflow.

 

Its not completely reproducable for me ( @V.21+), but what i can say for sure is, that it appears while holding the spacebar and leftclicking to get to another part of the canvas. (at least for me) - then suddenly the cursor changes to the windows cursor and you cannot change anything within the artboard.

Its possible to save (without corrupting anything), click the menus up top, close the program ect. but its not possible to change anything on the artboard or swap to another tool.

It feels also like its happening more often, the bigger the pixelsize is.

Switching between brushes, doing some lines, kiting around the artboard (being slightly zoomed in) usually makes it happen on my machine.

 

Adobe Photoshop Version: 21.2.4 20200922.r.323 2020/09/22: 8e8e91e8543 x64
Number of Launches: 138
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.546
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3696 MHz
Built-in memory: 65474 MB
Free memory: 47990 MB
Memory available to Photoshop: 59988 MB
Memory used by Photoshop: 80 %
ACP.local Status:
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ACPL Cache Config:
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Manta Canvas: Disabled.
Alias Layers: Disabled.
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Font Preview: Medium
TextComposer: Latin
Display: 1
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Display Bounds: top=2, left=-2560, bottom=1442, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
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glgpu[0].GLName="NVIDIA GeForce GTX 1080"
glgpu[0].GLVendor="NVIDIA Corporation"
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License Type: Subscription
Serial number: 90970015598198705050
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\Mosa\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 465,2G, 63,3G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/05/06-01:42:24 79.620289 79.620289
AdbePM.dll PatchMatch 2020/05/26:23:18:05 1.620877 1.620877
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/05/07-01:07:42 79.382206 79.382206
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.620289 79.620289
AdobeXMP.dll Adobe XMP Core 2020/05/12-16:04:17 79.164460 79.164460
AdobeXMPFiles.dll Adobe XMP Files 2020/05/12-16:04:17 79.164460 79.164460
AdobeXMPScript.dll Adobe XMP Script 2020/05/12-16:04:17 79.164460 79.164460
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/05/06-01:42:24 79.620289 79.620289
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AID.dll AID DLL 1.0.0.7
AIDE.dll AIDE 2020/05/13-01:07:45 79.620495 79.620495
ARE.dll ARE 2020/05/06-01:42:24 79.620289 79.620289
AXE8SharedExpat.dll AXE8SharedExpat 2020/04/29-19:51:01 79.620005 79.620005
AXEDOMCore.dll AXEDOMCore 2020/04/29-19:51:01 79.620005 79.620005
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BIBUtils.dll BIBUtils 2020/05/06-01:42:24 79.620289 79.620289
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/05/06-01:42:24 79.620289 79.620289
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
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dvamediatypes.dll photoshopdva 12.1.0
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dynamic-torqnative.dll Universal Extensibility Platform uxp-3.8.0.45
dynamiclink.dll photoshopdva 12.1.0
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icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
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igestep30.dll IGES Reader 9.3.0.113
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libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
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LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2020/05/06-01:42:24 79.620254 79.620254
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.2
Plugin.dll Adobe Photoshop 2020 21.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.146
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.2
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.620289 79.620289
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
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Unified Extensibility Platform uxp-3.8.0.45


Required plug-ins:

Accented Edges 21.2 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.2 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.2 - from the file “Filter Gallery.8bf”
Average 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Average.8bf”
Bas Relief 21.2 - from the file “Filter Gallery.8bf”
BMP 21.2 - from the file “Standard MultiPlugin.8bf”
Camera Raw 12.4 - from the file “Camera Raw.8bi”
Camera Raw Filter 12.4 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.2 - from the file “Filter Gallery.8bf”
Charcoal 21.2 - from the file “Filter Gallery.8bf”
Chrome 21.2 - from the file “Filter Gallery.8bf”
Cineon 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Cineon.8bi”
Clouds 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Clouds.8bf”
Color Halftone 21.2 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.2 - from the file “Filter Gallery.8bf”
Conté Crayon 21.2 - from the file “Filter Gallery.8bf”
Craquelure 21.2 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.2 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.2 - from the file “Filter Gallery.8bf”
Crystallize 21.2 - from the file “Standard MultiPlugin.8bf”
Cutout 21.2 - from the file “Filter Gallery.8bf”
Dark Strokes 21.2 - from the file “Filter Gallery.8bf”
De-Interlace 21.2 - from the file “Standard MultiPlugin.8bf”
Dicom 21.2 - from the file “Dicom.8bi”
Difference Clouds 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Clouds.8bf”
Diffuse Glow 21.2 - from the file “Filter Gallery.8bf”
Displace 21.2 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.2 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “EazelAcquire.8ba”
Entropy 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Export Color Lookup Tables 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Export3DLUT.8be”
Extrude 21.2 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “FastCore.8bx”
Fibers 21.2 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.2 - from the file “Filter Gallery.8bf”
Filter Gallery 21.2 - from the file “Filter Gallery.8bf”
Fresco 21.2 - from the file “Filter Gallery.8bf”
Glass 21.2 - from the file “Filter Gallery.8bf”
Glowing Edges 21.2 - from the file “Filter Gallery.8bf”
Grain 21.2 - from the file “Filter Gallery.8bf”
Graphic Pen 21.2 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.2 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.2 - from the file “HDRMergeUI.8bf”
HSB/HSL 21.2 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.2 - from the file “Standard MultiPlugin.8bf”
IGES 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “U3D.8bi”
Ink Outlines 21.2 - from the file “Filter Gallery.8bf”
JPEG 2000 21.2 - from the file “JPEG2000.8bi”
Kurtosis 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Lens Blur 21.2 - from the file “Lens Blur.8bf”
Lens Correction 21.2 - from the file “Lens Correction.8bf”
Lens Flare 21.2 - from the file “Standard MultiPlugin.8bf”
Liquify 21.2 - from the file “Liquify.8bf”
Matlab Operation 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “ChannelPort.8bf”
Maximum 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Mean 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Measurement Core 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “MeasurementCore.8me”
Median 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Mezzotint 21.2 - from the file “Standard MultiPlugin.8bf”
Minimum 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
MMXCore Routines 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “MMXCore.8bx”
Mosaic Tiles 21.2 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.2 - from the file “Filter Gallery.8bf”
Note Paper 21.2 - from the file “Filter Gallery.8bf”
NTSC Colors 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.2 - from the file “Filter Gallery.8bf”
OpenEXR 21.2 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.2 - from the file “Filter Gallery.8bf”
Palette Knife 21.2 - from the file “Filter Gallery.8bf”
Patchwork 21.2 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.2 - from the file “Standard MultiPlugin.8bf”
PCX 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “PCX.8bi”
Photocopy 21.2 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “ChannelPort.8bf”
Pinch 21.2 - from the file “Standard MultiPlugin.8bf”
Pixar 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Pixar.8bi”
Plaster 21.2 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.2 - from the file “Filter Gallery.8bf”
Pointillize 21.2 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.2 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “PBM.8bi”
Poster Edges 21.2 - from the file “Filter Gallery.8bf”
PRC 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “U3D.8bi”
Radial Blur 21.2 - from the file “Standard MultiPlugin.8bf”
Radiance 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Radiance.8bi”
Range 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Render Color Lookup Grid 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Export3DLUT.8be”
Reticulation 21.2 - from the file “Filter Gallery.8bf”
Ripple 21.2 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.2 - from the file “Filter Gallery.8bf”
Save for Web 21.2 - from the file “Save for Web.8be”
ScriptingSupport 21.2 - from the file “ScriptingSupport.8li”
Shake Reduction 21.2 - from the file “Shake Reduction.8bf”
Shear 21.2 - from the file “Standard MultiPlugin.8bf”
Skewness 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Smart Blur 21.2 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.2 - from the file “Filter Gallery.8bf”
Solarize 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “Solarize.8bf”
Spaces 21.2 - from the file “Spaces.8li”
Spatter 21.2 - from the file “Filter Gallery.8bf”
Spherize 21.2 - from the file “Standard MultiPlugin.8bf”
Sponge 21.2 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.2 - from the file “Filter Gallery.8bf”
Stained Glass 21.2 - from the file “Filter Gallery.8bf”
Stamp 21.2 - from the file “Filter Gallery.8bf”
Standard Deviation 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Sumi-e 21.2 - from the file “Filter Gallery.8bf”
Summation 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Targa 21.2 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.2 - from the file “Filter Gallery.8bf”
Tiles 21.2 - from the file “Standard MultiPlugin.8bf”
Torn Edges 21.2 - from the file “Filter Gallery.8bf”
Twirl 21.2 - from the file “Standard MultiPlugin.8bf”
U3D 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “U3D.8bi”
Underpainting 21.2 - from the file “Filter Gallery.8bf”
Vanishing Point 21.2 - from the file “VanishingPoint.8bf”
Variance 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “statistics.8ba”
Water Paper 21.2 - from the file “Filter Gallery.8bf”
Watercolor 21.2 - from the file “Filter Gallery.8bf”
Wave 21.2 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “WIASupport.8li”
Wind 21.2 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.2 (20200922.r.323 2020/09/22: 8e8e91e8543) - from the file “WBMP.8bi”
ZigZag 21.2 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.6.0.50 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.6.0\"
CDO: 1.68.5
CmdN: 1.4.13
CDP: 1.95.4
com.adobe.photoshop.exportAs 0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

com.adobe.photoshop.personalization 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
New Document 3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\index.html”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\purchaseTypekit.html”
Home 2.14.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.14.0\index.html?v=2.14.0.22”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_9_275\extensions\stock-panel-licensing\index.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

 

Funny enough it just happened again after opening the system info to copy the text above 😄 - didnt even need to push spacebar. So im not too certain if my informations on how this is happening are valuable at all.

 

best regards

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Community Beginner ,
Oct 22, 2020 Oct 22, 2020

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- Issue persists with update 22.0.0

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Explorer ,
Oct 23, 2020 Oct 23, 2020

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I've had this same issue for just over a year now. Adobe staff member(s) weren't very helpful, either. One of them suggested I was having driver issues.

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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The same is happening to me... It is very annoying, it freezing or stop to work; impossible working in this way.

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Please try to disable flick panning (preferences/tools) - ive been working for hours now without a single freeze.

Even if this is not the solution, this might ease your pain, working longer without that many interruptions.

 

Flick panning just gives your camera a little momentum instead of stopping abruptly (after swiping to a different location on the artboard being zoomed in) - i usually liked this feature since it feels very smooth but at this point im willing to give up anything for a small improvement regarding this freezing issue.

 

all the best.

 

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Community Beginner ,
Oct 23, 2020 Oct 23, 2020

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Thank you so much! At the moment the problem seems resolved!

Thanks, thanks, thanks!

 

 

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Community Beginner ,
May 13, 2021 May 13, 2021

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I hope they will fix it, this bug is really annoying and still happens in the current version.

 

Thank you for the workaround recommendations, I will try those - especially disabling the flick panning. Because the bug occured for me several times exactly when I "scrolled" my workfile while it was zoomed in.

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New Here ,
May 13, 2021 May 13, 2021

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Yes... All works fine

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Adobe Community Professional ,
May 13, 2021 May 13, 2021

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Its a known issue with the latest Photoshop release:

From Adobe:

Adobe is aware of an issue where Photoshop 22.3.1 is not properly detecting the GPU, and have a fix that will be available soon; thank you for your patience.

An earlier version of Photoshop may be installed and used for the time being.

https://feedback.photoshop.com/conversations/photoshop/photoshop-2231-says-unknown-gpu/6075e3c5cb205... 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Explorer ,
May 13, 2021 May 13, 2021

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The issue doesn't seem to be because of PS not properly detecting the GPU, as I have the same issue as everyone else, except my PS detects my GPU just fine.

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