Photoshop crash on launch Liquid filter

Community Beginner ,
May 26, 2021 May 26, 2021

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Dear Someone, 

I've a problem with the Liquid Filter. Each time I try to launch it, the app Photoshop crash. 

I sent many reports about it but no one answered me. 

Am I he only one facing this problem ? Is it an issue known by adobe services ? 

Is there any solution ??? 

Thank you advance for everything. 

Sonia

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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Hi Sonia,

When posting issues like this, it is helpful to give as much information as you can straight from the beginning:

  • What is your OS and version?
  • What is your memory configuration and free disk space (system, user, scratch)?
  • What is your graphics card/GPU?
  • What is your Photoshop version?

 

I would try first to disable "use graphics processor" under preferences:

Abambo_0-1622022477850.png

 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
May 26, 2021 May 26, 2021

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@Abambo 

Hi! 

I'll try to give you as much as info I can 🙂 

my OS version : Windows 10 professionnel - version 2004

Processer and memory configuration : 

Sonia5FC1_1-1622052242452.png

My graphic card is an NVIDIA GeForce GTX 1060 6GB

I'm using the latest version of Photoshop available in the adobe creative cloud (and is up to date).

I did a screenshot for my configuration : 

Sonia5FC1_0-1622052170435.png

Do you have any idea of what could be the problem ? 

Thank you in advance for all !

Sonia

 

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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Salut Sonia,

 

Vous devez désactiver votre carte graphique ("utiliser un processeur graphique") et réessayer. Si ça marche avec ça, regardez le pilote Nvidia. Nvidia a normalement deux versions de ses pilotes. La version pour les jeux et une version stable. Si une version stable est disponible, essayez-la. Sinon, mettez à niveau le pilote et réessayez.

 

ABAMBO | Hard- and Software Engineer | Photographer

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