Copy link to clipboard
Copied
Hi, I have a problem with photoshop instability that crash after some work, using the pencil tool in a Wacom Cintiq pro 16.
I-Mac 2020 5K with AMD Radeon Pro 5500 8GB
Big Sur Mac OS 11.3.1
Adobe Photoshop: 22.3.1 20210406.r.122 990be2c x64
wacom driver 6.03.42-1
Copy link to clipboard
Copied
Hi Simbio,
have you checked for driver updates for your Cintiq? Does this problem also occur with the mouse?
Copy link to clipboard
Copied
The issue isnt with your Cintiq.
Its a known issue with the latest Photoshop release:
From Adobe:
Adobe is aware of an issue where Photoshop 22.3.1 is not properly detecting the GPU, and have a fix that will be available soon; thank you for your patience.
An earlier version of Photoshop may be installed and used for the time being.
Copy link to clipboard
Copied
Thank's for help
But also having activated Use Graphics Processor does it trigger the crash or not?
Another matter,
Why if I have activated "Automatically Save Recovery Information" every 5 min there is no file recovered in Library -> Application support -> Adobe Photoshop 2021 folder?
Copy link to clipboard
Copied
in order for automatic save recovery to work, you have to make an initial save for your file to start backing up. It wont backup temp/unsaved files.
Copy link to clipboard
Copied
Unfortunately, my folder is empty even after saving is it possible that there is some permission problem?
Copy link to clipboard
Copied
Did you give Photoshop full disk permissions in the Mac OS security system preferences?
Copy link to clipboard
Copied
Yep, given all access to the system, no file in the folder after 5 min sets in prference.
Copy link to clipboard
Copied
are you in the right location?
https://www.easeus.com/mac-file-recovery/recover-photoshop-files-on-mac.html