Photoshop Creative Cloud Files Won't Open

New Here ,
May 12, 2021 May 12, 2021

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Hello - 

 

Recently I haven't been able to open any of my creative cloud files on my computer. I used my laptop at home to create the document, when I try to open the file on my work computer it will download and then nothing happens. I can open documents I created on my work computer just fine. It doesn't give me an error message either. My internet connection is good. 

 

Any suggestions? 

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Problem or error, Windows

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Adobe Community Professional ,
Jun 19, 2021 Jun 19, 2021

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Hi, sorry about that

I don’t have a solution, but maybe if you try to reset the preferences will work, here the instructions:

https://helpx.adobe.com/photoshop/using/preferences.html

 

Another Option: You may try the Creative Cloud Cleaner Tool

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

To remove the existing app installation & reinstall once done.

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