Photoshop detected an error in your display driver

Community Beginner ,
Apr 23, 2021 Apr 23, 2021

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Hi, I have a 2012 retina macbook pro, and I'm running MacOS Catalina 10.15.7. It also has NVIDIA Geforce GT 650M 1GB & Intel HD Graphics 4000 1536MB. 

 

I have been using photoshop with no problems at all, but then out of nowhere, I suddenly start getting this error message when I'm trying to do basic tasks such as using the brush tool: "The 3D features require that 'Use Graphics Processor' is enabled in the Performance preferences. Your video card must meet the minimum requirements and you may need to check that your driver is working correctly."

 

So I go into the performance settings and I can't check 'Use Graphics Processor' because there is this error message: 

"Photoshop detected an error in your display driver. Update or reinstall the driver and check Graphic Processor to retry."

 

My Macbooks up to date, and I've tried suggestions from other topics like this, but nothing seems to work. It's so frustrating because I'm trying to meet a University deadline, and I haven't been able to work on it all day. I would greatly appreciate any suggestions!   

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Mac, Problem or error

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correct answers 2 Correct Answers

Community Beginner , Apr 24, 2021 Apr 24, 2021
Hi there, thanks for the suggestion. I downloaded this application called gfxCardStatus, and it lets you disable the cards. I've attached a screenshot, and it basically switches back to Discrete Only everytime I select Integrated Only. It won't let me use the  main nvidia geforce card on its own. 

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Adobe Community Professional , May 24, 2021 May 24, 2021
Hi NVidia's 650M 1GB released in 2012 does not meet the current, published,  system requirements for Photoshop https://helpx.adobe.com/photoshop/system-requirements.html However a little background on what is happening with GPUs and an action that may work for you (paragraph 4). A bit of background on the video card : There are several things at play here. 1. Adobe are updating the core graphics functions in Photoshop. This is driven by the operating systems of Apple and Microsoft in which th...

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Unplug your monitor and relaunch Photoshop - does the error still occur?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
Apr 24, 2021 Apr 24, 2021

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Just checking, but your recommending I physically detach my MacBook Pro laptop screen?  

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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You list two graphics cards - I assumed you were connected to an external display.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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Hi

Photoshop has issues if multiple graphics cards with conflicting drivers are seen. See section 7 here :

https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Dave

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Community Beginner ,
Apr 24, 2021 Apr 24, 2021

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I haven't any luck following step 7 I'm afraid. Thank you though, it was a good suggestion.

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Adobe Community Professional ,
Apr 23, 2021 Apr 23, 2021

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You can try disabling the Intel graphics. Note that the nVidia card is old enough that it may not be supported for graphics acceleration.

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Community Beginner ,
Apr 24, 2021 Apr 24, 2021

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Hi there, thanks for the suggestion. I downloaded this application called gfxCardStatus, and it lets you disable the cards. I've attached a screenshot, and it basically switches back to Discrete Only everytime I select Integrated Only. It won't let me use the  main nvidia geforce card on its own. 

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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New Here ,
May 22, 2021 May 22, 2021

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Nvidia 650M 1GB is officially supported. It doesn't work, I don't see any problem solving here. What does "corect answer" mean in this case?

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Adobe Community Professional ,
May 22, 2021 May 22, 2021

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Correct answer means the original poster's issue was resolved - confirmed by that poster.

 

Dave

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New Here ,
Apr 24, 2021 Apr 24, 2021

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Thanks for sharing, it's really helpful.

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New Here ,
May 22, 2021 May 22, 2021

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I have the exact same problem. Mac os 10.15.7 MacBook Pro 9.1 . The methods given here did not help.

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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What version of Photoshop are you running?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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Hi

NVidia's 650M 1GB released in 2012 does not meet the current, published,  system requirements for Photoshop
https://helpx.adobe.com/photoshop/system-requirements.html

However a little background on what is happening with GPUs and an action that may work for you (paragraph 4).

A bit of background on the video card :

There are several things at play here.
1. Adobe are updating the core graphics functions in Photoshop. This is driven by the operating systems of Apple and Microsoft in which the old Open GL functions are being removed in the case of Apple, or deprecated in the case of Microsoft. This means that the graphics functions that have worked for years must be rewritten to use Metal and Direct X. At the same time, Adobe are sensibly updating those core functions to deliver the additional speed we require to handle the very large files of today.
2. Led by the changes being made above, Adobe introduced new GPU checks in 23.3.1. Unfortunately, these caused issues and have therefore been revised for v22.4. That means that many GPUs that incorrectly did not work in 22.3.1 will now be seen in 22.4 and will function.
3. Some functionality in Photoshop, such as 3D, still relies on the older Open GL graphics functions. To make these work, an additional preference Preferences>Technology previews>Deactivate Native Canvas has been added. This can be checked and Photoshop restarted to restore 3D functions to where they were in 22.3
4. Unfortunately, the move to update the core graphics functions will mean that some older GPUs will no longer be suitable. If you are using 22.4 and your GPU is still not recognised, first make sure the driver is up to date. If it is and you only have a single GPU enabled ( conflicting GPUs remain an issue) then you could try and force Photoshop to use your older GPU by creating a file PSUserConfig.txt containing the lines:
# Force GPU On
GPUForce 1
Save that text file to :
Windows: [InstallationDrive]:\Users \ [UserName]\ AppData\ Roaming\ Adobe\ [Photoshop_version]\[Photoshop_version]Settings\
macOS: //Users/[UserName]/Library/Preferences/[Photoshop_version]Settings/
Note though that this requires 22.4 or 22.4.1 and is not officially supported by Adobe, so may cause other issues such as instability or crashes if the functions are not fully supported or VRAM insufficient – so you do it at your own risk

 

Dave

 

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New Here ,
Jun 15, 2021 Jun 15, 2021

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I can't thank you enough!

The PSUserConfig.txt file seems to have solved my issues.

I tried re-installing my Graphics Drivers (GeForce GTX 550 Ti) and nothing worked!

I recently updated my PC to Windows 10 and my Photoshop CS6 would not run right at all, it was slow and I had many issues with screen redraw and major performance issues. So I figured I just needed to update to Photoshop CC. After the update Photoshop did work better but still had performance issues. Using the pen tool would leave traces of the path (like broken lines) and I couldn't see the nodes for the different points in a path.

 

After adding the PSUserConfig.txt and restarting Photoshop I was able to select "Use Graphics Processor" and "Advanced Settings" (it was grayed out before).

Photoshop seems to be running much smoother now and the pen tool is working correctly now and a lot of functions that weren't available are now available.

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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I'm glad it has helped, but treat it as a workaround that has bought a bit of time. The tests that your GPU failed are there to show it will work reliably. You may experiences crashes as more of the new GPU functionality is released and used. So really it is time to look toward a newer GPU that meets the current requirements.

Dave

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Community Beginner ,
Jun 28, 2021 Jun 28, 2021

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Dave mate, you are a legend! Spent way too long trying to figure this out. I know it's a workaround but it's a lifesaver! Cheers Jörgen

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New Here ,
Jul 09, 2021 Jul 09, 2021

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Workarounds that solve a problem without creating new problems are great.  Such is the case with your recommendation for a PSUserConfig.txt file.  Worked perfectly for my old GeForce GTX 550 Ti and so far, no new issues have appeared using the latest version of Photoshop (2021).  Thanks for the advice and expertise.

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New Here ,
Jul 09, 2021 Jul 09, 2021

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LATEST
  1. Same Graphics card here, GTX 550 Ti and this "workaround" fixed my issues and made Photoshop usable again.

I hand been using Photoshop with this workaround for almost a month now and have experienced no problems at all.

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New Here ,
Jul 04, 2021 Jul 04, 2021

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Thanks for updating it, really helpful.

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New Here ,
Jul 04, 2021 Jul 04, 2021

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Thanks for sharing it, it's helpful.

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