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Photoshop doesn't react Mac Pro M1 Big Sur

New Here ,
Jul 15, 2021 Jul 15, 2021

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Photoshop keeps loading and doesn't react to several tasks like command+v or backspace. When forcing a quit there is no way to start the application again for it keeps loading and loading (no reaction). Only way to acces the application again is to restart my macbook. What could I do to make it work?

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Adobe
Adobe Employee ,
Jul 15, 2021 Jul 15, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us the exact version of Photoshop you're using along with your computers macOS version? Does this happen while launching Photoshop (on the loading screen) or after the application has launched? It would be helpful if you could share a screenshot of the screen Photoshop gets stuck on.

 

Please ensure that Photoshop has the required permissions on the Mac using the steps mentioned below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

If the issue persists, please try to reset the preferences of Photoshop manually using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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