Photoshop doesn't want to open!

Community Beginner ,
May 16, 2021 May 16, 2021

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Been trying to work on a drawing all morning and photoshop continues to not respond. I attached a video for a more thorough explanation. I already restarted my iMac 3x and even uninstalled the application and nothing. Thank you in advance.

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Bug, Crash or freeze, Mac, Performance, Problem or error

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Adobe Community Professional ,
May 17, 2021 May 17, 2021

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What are your Mac Specs and what version of Photoshop are you on?

Did you give Photoshop full disk access in Mac OS System Prefs/Security?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
May 17, 2021 May 17, 2021

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I'm having the same issue. Macbook pro 2018, OS 11.3.1 Big Sur, PS 2021. upon launch of PS 2021 I get the spinning wheel. I do a force quit and get a very brief flash of the PS welcome screen and then it goes to the force quit window.

I have uninstalled PS 2021, re installed and it does the same thing. LR works fine. Any ideas????

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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What version of Photoshop - an update was released this week.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
May 18, 2021 May 18, 2021

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Version 22.4 - I just updated it yesterday and this issue followed.

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Have you tried resetting your preferences? Hold Shift+Ctrl+Opt+Cmd before the splash screen appears.

It will ask if you want to reset your prefs. Say yes.

If you do get PS open - go to preferences/performance. Is your graphics card being detected (upper right corner)?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
May 18, 2021 May 18, 2021

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I reset my prefs and PS will not open - spinning wheel. 

I created another admin account, installed PS 22.4, and it works fine. I have all my work on the old admin account so this is just a temporary solution to get work done. Any other ideas?

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Community Beginner ,
May 18, 2021 May 18, 2021

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I guess my message was to long to post so here's a screenshot of my FULL reply since it kept telling me there was an eorror. This photo is missing my final note; Adobe Care told me to use Creative Cloud Cleaner Tool  (which is the step I am currently on).Screen Shot 2021-05-18 at 11.13.54 AM.png

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Does Photoshop start up OK without the Wacom Cintiq(?) attached?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
May 18, 2021 May 18, 2021

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It does not open with my Cintiq unattached. Now the homepage is giving me this, but nothing loads still. Also I have a spinning wheel whenever I drag my mouse around the window. Screen Shot 2021-05-18 at 3.07.25 PM.png

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Community Beginner ,
May 18, 2021 May 18, 2021

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Another note: I just tried opening other Adobe apps I have and they do not want to open either. 

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Adobe Community Professional ,
May 18, 2021 May 18, 2021

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Check your Creative Cloud desktop app - is it asking for an update?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
May 18, 2021 May 18, 2021

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UPDATE: I downgraded to the previous version of Photoshop and that seems to do the trick.

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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But what about your other apps? Do they still not open either? What did the CC desktop app show?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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Community Beginner ,
May 19, 2021 May 19, 2021

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To be honest, I only downloaded other programs to test if they didn't work too - Photoshop is my one and only daily driver. They did work. I have Premier, Media Encoder, InDesign, Lightroom, and Illustrator.

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