Photoshop for ipad stuck at “loading your documents” forever

New Here ,
May 30, 2021 May 30, 2021

Copy link to clipboard

Copied

It's ridiculous that adobe sent me a few emails about running PS on ipad, and it doesn't work on my ipad pro at all..

Can't find any solution anywhere so I am seeking answers here.

 

Device: ipad pro 2018 12.9, 64g, 4g 

OS version: 14.5.1

App version: latest

Internet connect: tried on 4g, wifi, vpn

 

Issue that I have: Photoshop for ipad stuck at “loading your documents” forever.

Other adobe apps run fine, such as Lightroom,etc.

TOPICS
iPadOS

Views

287

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 30, 2021 May 30, 2021

Copy link to clipboard

Copied

Join the club. Sorry to say but Adobe hasn't helped me one but with the same problem. I've spoken to countless people through their chat, emails and phone calls and not one of them has ever gotten back to me with any kind of solution. Every single time I communicate with them I have to start from scratch with all my info and what the problems are because apparently besides being completely incompetent with technical help....they also don't take notes about the case. In my account under the history they have that they " resolved" every issue ( which has been an ongoing issue since FEBRUARY) and not once were any of the issues resolved.   I also can't use photoshop on my iPad Pro 2020. It's completely frozen at the beginning like you. If these are the leaders of this industry I'm a bit worried because there are teenagers in garages who can make apps that actually work. The lack of customer service and the fact that they have zero professionalism is why I'm canceling my subscriptions. I'd rather use one of the other services out there that after some research, ive learned there are a few that have amazing software. I'd rather take the hit on being charged to cancel than deal with this bull any longer. Adobe has no trouble taking my money every month for a service I can't even use.....no technical problems with that. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 31, 2021 May 31, 2021

Copy link to clipboard

Copied

From your screen shots, it looks like you may have a language other than English-US selected. This is a known issue with Photoshop for Mobile. See this post, in which one of the Adobe employees acknowledges the issue and provides a work-around:

https://community.adobe.com/t5/photoshop-for-mobile/latest-update-photoshop-ipad-keeps-crashing-on-o...

 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 09, 2021 Jun 09, 2021

Copy link to clipboard

Copied

Thank you Michael for kind reply and directions. 

I've followed exact steps from the link you provided, Photoshop mobile app is still not working on my ipad pro.

 

Please update and fix the app.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 12, 2021 Jul 12, 2021

Copy link to clipboard

Copied

Having the exact same issue. Has anyone found a solution?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 17, 2021 Jul 17, 2021

Copy link to clipboard

Copied

LATEST

No solution yet, I have the same problem.  iPad Pro, 100 free GBs.... not sure how we have this issue and not enough others do to get it resolved

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines