Photoshop freezes using the tool

New Here ,
Jun 17, 2021 Jun 17, 2021

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Hi everyone,

the problem appears when i try to see the short video of the tool. 

If I only use a tool (only clicking it) it does work, but if i  try to stay on the  icon to visualize the short video, Photoshop freezes. 

I tried to uninstall the 22.4.2 but it did not work; also the reset of the tool bar was uneffective.

 

Windows 10

 

 

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Crash or freeze

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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Hi, try to remove photoshop by using the adobe clean remove tool and go back to 2020 for stable work...regards

Ali Sajjad

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New Here ,
Jun 17, 2021 Jun 17, 2021

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I tried but the only way to solve the problem appears to be going back to the 22.3.1 version.

Thank you! Regards.

 

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