Photoshop is acting sluggish and tends to freeze randomly

[Geneviève5FB2]

Hello everyone and thanks for your support. 🙂

Product having behavior : Adobe Photoshop v 22.4.2

Behavior : Software tends to freeze randomly and will eventually unfreeze

Also, Photoshop is acting sluggish when using some tools, like the healing brush.

Any logs we could gather to see what happens?

Hardware acceleration was disabled and the Nvidia driver was updated.

Thank you.

[TheDigitalDog]

Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

(Mac OS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

[Geneviève5FB2]

I have done so; thank you. My client will test Photoshop upon her return mid-July.

Have a great weekend!

[John Waller]

Any logs we could gather to see what happens?

Which operating system?

[Geneviève5FB2]

Windows 10 Pro