Photoshop is crashing - crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" inst

New Here ,
Jul 04, 2021 Jul 04, 2021

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Hello,

This is the first time i have had any issues with Photoshop on this machine.

Only seems to happen if i open a .jpg

 

I've updated all my drivers and windows updates?

 

Not sure what is causing this...

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.0" build="20210512.r.195" source="Windows-Client" crashType="n/a">
<time year="2021" month="7" day="5" hour="9" minute="57" second="13" timeoffset="600" timezone="E. Australia Standard Time"/>
<user guid="6fd31340-b93e-4a8e-b335-f6cc11e47808"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19043" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65452" machine="Intel(R) Xeon(R) CPU E5-1650 v4 @ 3.60GHz" model="Intel64 Family 6 Model 79 Stepping 1" cpuCount="12" cpuType="8664" cpuFreq="3592 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro P2200" description="NVIDIA Quadro P2200" driverDate="20210621000000.000000-000" driverVersion="30.0.14.7111" videoModeDescription="2560 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1C31&#38;SUBSYS_131B10DE&#38;REV_A1&#92;4&#38;16866DE7&#38;0&#38;0010" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFDC5108617">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFDC5108617" symbolname="cask::ShaderList&#60;cask::ConvShader,cask::Convolution&#62;::availableShaders"/>
<stackStatement index="1" address="0x00007FFDC6285B70" symbolname="OpenAdapter12"/>
<stackStatement index="2" address="0x00007FFDC5C40AC7" symbolname="cask::SafeEnum&#60;cask::md::Algorithm_ENUMCLASS_SCOPEWRAPPER&#62;::operator="/>
<stackStatement index="3" address="0x00007FFDC55BADE4" symbolname="NVENCODEAPI_Thunk"/>
<stackStatement index="4" address="0x00007FFDC5E734BE" symbolname="OpenAdapter10"/>
<stackStatement index="5" address="0x00007FFDC5E20E75" symbolname="OpenAdapter10"/>
<stackStatement index="6" address="0x00007FFDC5E20637" symbolname="OpenAdapter10"/>
<stackStatement index="7" address="0x00007FFDC5E997AE" symbolname="OpenAdapter12"/>
<stackStatement index="8" address="0x00007FFDC5E81C21" symbolname="OpenAdapter10"/>
<stackStatement index="9" address="0x00007FFDC5E80DCC" symbolname="OpenAdapter10"/>
<stackStatement index="10" address="0x00007FFDC5E7EC73" symbolname="OpenAdapter10"/>
<stackStatement index="11" address="0x00007FFDC5E8C611" symbolname="OpenAdapter12"/>
<stackStatement index="12" address="0x00007FFDC5E8D4F7" symbolname="OpenAdapter12"/>
<stackStatement index="13" address="0x00007FFD86F09D25" symbolname="D3D12GetInterface"/>
<stackStatement index="14" address="0x00007FFD86F071F3" symbolname="D3D12GetInterface"/>
<stackStatement index="15" address="0x00007FFD9577942D" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="16" address="0x00007FFD95778CD5" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="17" address="0x00007FFD95733B24" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="18" address="0x00007FFD956CA39D" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="19" address="0x00007FFD956C70F5" symbolname="OrtSessionOptionsAppendExecutionProviderEx_DML"/>
<stackStatement index="20" address="0x00007FFD95699835" symbolname="OrtGetApiBase"/>
<stackStatement index="21" address="0x00007FFD95784DF4" symbolname="OrtGetWinMLAdapter"/>
<stackStatement index="22" address="0x00007FFD96326B05" symbolname="DllGetActivationFactory"/>
<stackStatement index="23" address="0x00007FFD9631188E" symbolname="DllGetActivationFactory"/>
<stackStatement index="24" address="0x00007FFD962F1498" symbolname="DllGetActivationFactory"/>
<stackStatement index="25" address="0x00007FFD962F0E35" symbolname="DllGetActivationFactory"/>
<stackStatement index="26" address="0x00007FFD962A6094" symbolname="DllCanUnloadNow"/>
<stackStatement index="27" address="0x00007FFD962A60F9" symbolname="DllCanUnloadNow"/>
<stackStatement index="28" address="0x00007FF639847D16" symbolname="xmlListWalk"/>
<stackStatement index="29" address="0x00007FF63984B1A4" symbolname="xmlListWalk"/>
<stackStatement index="30" address="0x00007FF63983FA3D" symbolname="xmlListWalk"/>
<stackStatement index="31" address="0x00007FF63983FC79" symbolname="xmlListWalk"/>
<stackStatement index="32" address="0x00007FF63983AA35" symbolname="xmlListWalk"/>
<stackStatement index="33" address="0x00007FF6399702DA" symbolname="xmlListWalk"/>
<stackStatement index="34" address="0x00007FF639972B56" symbolname="xmlListWalk"/>
<stackStatement index="35" address="0x00007FF63997149F" symbolname="xmlListWalk"/>
<stackStatement index="36" address="0x00007FF639971581" symbolname="xmlListWalk"/>
<stackStatement index="37" address="0x00007FF638176C85" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="38" address="0x00007FF6381753CE" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="39" address="0x00007FF638173136" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="40" address="0x00007FF6381763DC" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="41" address="0x00007FF637FE9D4B" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="42" address="0x00007FF637FEA08D" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="43" address="0x00007FF637FEA352" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="44" address="0x00007FF637AA1E51" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="45" address="0x00007FF637AACA75" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="46" address="0x00007FF639966BEA" symbolname="xmlListWalk"/>
<stackStatement index="47" address="0x00007FF63801950A" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="48" address="0x00007FF638019836" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="49" address="0x00007FF637ABEF44" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="50" address="0x00007FF637ABF469" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="51" address="0x00007FF637AC010C" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="52" address="0x00007FF639959968" symbolname="xmlListWalk"/>
<stackStatement index="53" address="0x00007FF637A850D1" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="54" address="0x00007FF63998964B" symbolname="xmlListWalk"/>
<stackStatement index="55" address="0x00007FF637A8479B" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="56" address="0x00007FF6368385CD" symbolname="ART::AssetType::operator!="/>
<stackStatement index="57" address="0x00007FF636837F2C" symbolname="ART::AssetType::operator!="/>
<stackStatement index="58" address="0x00007FF636837F79" symbolname="ART::AssetType::operator!="/>
<stackStatement index="59" address="0x00007FFE03CF1BB2" symbolname="configthreadlocale"/>
<stackStatement index="60" address="0x00007FFE05007034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="61" address="0x00007FFE06DA2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000016961AB1F20"/>
<register name="RBX" value="0x000001690D58E920"/>
<register name="RCX" value="0x000000007FFE0380"/>
<register name="RDX" value="0x0000000001E30135"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x00007FFDC697DE20"/>
<register name="RSP" value="0x0000006597AF8EC0"/>
<register name="RBP" value="0x00000000000000EA"/>
<register name="RIP" value="0x00007FFDC5108617"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

TOPICS
Crash or freeze, Problem or error, Windows

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New Here ,
Jul 06, 2021 Jul 06, 2021

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Help me ! I have the same problem as soon as I open Photoshop

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Jul 12, 2021 Jul 12, 2021

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I found a solution !

Right click on the windows logo and go to device manager. A window opens and select graphics card, here I selected the "Air Display" graphics card and I disabled it.

I restarted my computer and it works !

I hope this will help you !

 

 

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valentins79298355_0-1626076933506.png

 

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Jul 12, 2021 Jul 12, 2021

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Thanks for the reply #VALENTINS

I only have one graphics card listed. 

I'm still experiencing this issue.

Regards

CDES

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