Photoshop keeps freezing & crashing after 22.4 update on Windows 10

[JonGoldphone]

Please help!

I updated Photoshop to the latest version an hour ago. I have since had multiple crashes everytime I drag layers into a composition, or try to use the menu to resize etc it just freezes. Also, all my tabs as you can see on the right from the screen shot are greyed out. It was all working fine yesterday. I'm in the middle of a production too. Advice please!

Spec:

Predator Helious 300

NVIDIA Geforce RTX

Windows 10

[cjkcreative]

I've had non-stop crashes since the new Photoshop update the other day (I rebooted after the install). I can only work in Photoshop for a few minutes before it crashes. I keep clicking the Send Error Report to Adobe and hope someone is getting them to fix whatever is happening. I've never experienced this before. 

PC, Windows 10

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop 22.4. Please ensure you have all available Windows updates installed on the computer along with the latest drivers for your computers graphics card.

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

If it helps, you can try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

Let us know how it goes!

Regards,

Nikunj

[cjkcreative]

I'm in the middle of working on a project (Photoshop and InDesign) and don't have time for all that right now. I uninstalled the latest Photoshop version and installed 22.3.1 and everything works fine.

[JonGoldphone]

Hi Nikunj,

Firstly, I disabled the option to Use Graphics Processor. Then this seemed to run things ok, but felt slow and 'clunky'.

Secondly, I enabled this again today, and so far PS seemed to have settled down and running ok, but I have not tried it on main project work as yet.

The most frustrating thing now is some of the icons are greyed out. So hovering over them gives me their identity. This is not right workflow.

Attachment below.

Everything was working great before this latest update. I have updated my driver and Windows 10 is fully up to date.

Photoshop just does not feel right at the moment.

Please help!

[JonGoldphone]

So, from yesterday, when I thought all was running fairly stable apart from greyed out icons. I continue on my project work. Plugged in my external hardrive where my files are located and carried on with a simple task again of resizing an image to fit into an instagram template and again crash when once the layer is dragged over and trying to transform it. So I go into preferences again untick 'Use Graphics Processor', repeat the above procedure and on transforming the image I get a repeat like ghosting lag. I am going to wait now to see what happens from Adobe's end, before I uninstall or install the previous version, because I had everything set up and it was working great until this update. Feel deflated because I have not had a problem for years to the point of my posts now. Please get this sorted soon! thanks.

All Windows 10 and Drivers are up to date.

[nikunj.m]

Hi,

We're sorry that the issue persists. Please try updating to the 22.4.1 version of Photoshop released today to check if that helps.

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

Regards,

Nikunj

[JonGoldphone]

ok, I will try this, thanks for getting back to me.

[JonGoldphone]

I updated Photoshop earlier and all seems to be working fine now. However the icons in my set up are still 'greyed out' and I have reset my preferences too. How can I rectify this? its annoying working with no identification on these? Will I have to do a complete uninstall and re-install now? Thanks

[Mark.Dahm]

@JonGoldphone , well, that's a new one. Sometimes new drivers break things, too. I can't think of a good reason why some of those icons would be doing that; what are they? built in panels, or plugins?

[JonGoldphone]

Hi Mark,

Here is the screen shot of examples, will I have to do a re-install of Photoshop? thanks

[Avernvs]

This 22.4 update is absolutely horrible. By far the worst update I've had from Adobe for PS in like YEARS. Any file I open with smart layers or text layers will take like 10 minutes to load the file. Sometimes it doesn't even load and I have to force quit the application. 

This is even happening via Mac OS, which I'm on. 

Big Sur 11.3

Adobe is REALLY slacking lately with the quality updates, or lack there-of. I really would not like to go through the trouble of downgrading to the previous version and setting it all up again with my proper brushes, etc, but this is really frustrating me. Worst release in a long time.

[joelc87360446]

Photoshop 22.4 has crashed on me 7 times in 20 minutes.This is the most unstable version of Photoshop I've ever used. Rolling back to previous version.

[CMD42187]

Yep...having the same issue. Reverted back to 22.3.1 and it stopped crashing. I also very much disliked the new save feature where it forced you to save things as a copy if you wanted to save them as a PDF or JPG...so annoying.

[joelc87360446]

Yeah, they took something easy and straightforward and made it messy and complicated for no good reason.

[Kostas Arvanitidis]

I can confirm that this occurs constantly when I have 2+ files open and trying to close one of them. The crash occurs every single time. All windows/drivers updates are installed 

[Den Seeker]

Got exactly the same issue. Now installed previous version - works without crashes.

[EstudioIdeasChile]

I cant even save if is not in TIF PSD or PSB, this update works really bad...

[CMD42187]

Yea...you have to "Save As Copy" to get the other file options, then you have to manually remove "copy" from the file name if you are just trying to save over an exisiting file....it's really annoying.

[Maritza5D25]

Same issue here.  I've waisted so much time, it's frustating.  I can't print or pretty much do anything and my business relies on this.  I hope it can get fixes ASAP.

how do we downgrade to the old version?  

[cjkcreative]

To downgrade to the previous version (which works fine!), open up Creative Cloud, click on the three dots near Photoshop and choose other versions. Uninstall 22.4 (what a mess) and then Install 22.31.

[terraw]

Same result, but mine seemed to be any usage of the menu - just freezes, no crashing and no crash report - 22.4 just goes unresponsive and I have to 'end task' via the Task Manager (Windows 10, fully updated, latest drivers). I rolled back to 22.3.1 and everything is fine again.

[Mark.Dahm]

We discovered an issue with 22.4 that manifested when closing documents AND using the rulers. We fixed that issue and released an update, 22.4.1; please try that version and let us know if you continue to run into problems.

[defaulthw2l1m7wcgx1]

Thank you for the update! Is the new "Save as Copy" still present in 22.4.1? That new feature was slowing me down tramendosly as I save all my photoshop files as PDFs.

[Mark.Dahm]

Yeah, that feature is still present. You save all your Photoshop files as PDF? Why not PSD?