Photoshop not responding when opening large files

Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Hi all,

for some time now everytime I try to open a large file photoshop stop respoding and I am getting the spinning wheel.

Does anyone noticed this problem?

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Bug, Performance, Problem or error

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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Hi,

 

We're sorry about the experience due to Photoshop freezing while opening large documents. Would you mind telling us which version of Photoshop are you using along with your computers operating system?

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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hi there!

my photoshop is the latest versio (22.4.2)

and I am using an imac Pro with mac OS 11.4

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Thanks for the info! Please check if Photoshop has the necessary permissions using the steps suggested below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Photoshop is added to the list with a check mark in front of it.

3. If Photoshop is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

 

Let us know if it helps!

Regards,

Nikunj

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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I'm experiencing something similar just since update 22.4.1. Update 22.4.1 did not solve the problem. My large TIF files eventually open, but it can take 20 minutes. I am using a desktop with Windows 10.0.19041.928.

I have tried all the options recommended (with and without graphics processor and removing preferences as well as a number of other things).

 

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Annie Hi.

 

exactly the same thing!

TIF files not opening! I also tried all the options mentioned but the problem remains!

 

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Hi Georget,

I just timed opening a 361MB TIF file: 26 minutes and 55 sec.

I seem to have other issues as well. (I can't save to a JPG because of a memory error. I can save to all other formats, however.)

I have 16GB of system memory and 6GB on my graphics card. My system meets all the PS requirements.

I've also tried uninstalling and reinstalling PS, changing to different scratch drives, testing memory, testing &  optimizing drives (even though they didnt seem to need it)-spent the last three days troubleshooting...

 

Thanks to Nikunj for trying. Any other ideas?

 

 

Annie

 

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Community Beginner ,
Jun 08, 2021 Jun 08, 2021

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Oops, I meant 22.4.2 did not solve the problems

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi,

 

We're sorry that you are also experiencing issues while trying to open large documents in Photoshop. Since the suggested steps didn't help, please try launching Photoshop as administrator by right clicking on the Photoshop icon & selecting the option to Run as administrator. Then open the files & check if it still takes the same amount of time.

 

Also, please let us know if the files saved on an external drive or on your computers local storage?

 

Regards,

Nikunj

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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hey!

as you can see from the attached screenshot, I don't have this option by right clicking...

and to tell you the truth what is the point of all these  suggestions???

Adobe has to figure out what's went wront with all these damn updates!!!

so I am not resetting - i am not configuring - I am not messing up with my Mac!

Adobe should give us the answer.

 

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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GeorgeT - Wish I knew how to "run as administrator" on a Mac. On my PC I had to access the program from a different way than I normally do to see the option. I don't know if you have other ways to get to Photoshop on a Mac.

-Annie

 

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Annie Hi,

unfortunatelly I don't know any other way of doing that kind of thing on a Mac,

and as I wrote previously we don't have to do anything in my humble opinion.

Adobe should figure out what cause the problem and solve it. Period.

-George

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Thanks Nikunj.

 

Running as administrator did solve the file loading issue. (thank you!) Files still save more slowly and I can't save ANY size JPG without the memory error (I can save to other formats like TIFF, GIF, PNG just no JPG).

 

I am saving to an internal drive with lots of space. I also tried saving to an internal SSD drive but get the same result. I have 16 GB system memory, 6 GB memory on my graphics card and have PS set to use 85%.

 

Next I may try using the image processing script to convert...

 

Many thanks for your help with this!

 

-Annie

 

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New Here ,
Jun 28, 2021 Jun 28, 2021

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I cannot open any files in PS 22.4.2 had to revert back to PS 22.3.1 and everything works OK. 

MAC OS 10.14.6.  MacBook Pro (15-inch, 2018).

2.9 GHz Intel Core i

32 GB 2400 MHz DDR4

Radeon Pro Vega 20 4 GB

don't tell us to disable graphics card that is ridiculous solution. Fix the code! earlier versions work.. it is adobe code!

 

 

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Community Beginner ,
Jun 29, 2021 Jun 29, 2021

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That's what I ended up doing. Going back to an earlier version in order to get my work done.

I have a Intel Windows machine but it seems the issues are similar.

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New Here ,
Jun 29, 2021 Jun 29, 2021

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and I am running as Administrator and trierd the other suggestions and does not solve issues

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