Photoshop refine edge tool not performing correctly

New Here ,
Jul 07, 2021 Jul 07, 2021

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Anyone else having an issue when masking a subject and using the brush tool all of a sudden? If i hold it for more than 3 seconds the circle brush shape turns into a cursor?

 

Does anyone know why & can this be fixed

 

Thanks

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Adobe Employee ,
Jul 07, 2021 Jul 07, 2021

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Hi,

 

We're sorry about the trouble with Refine Edge in Photoshop. Would you mind sharing the version of Photoshop you're using along with your computers operating system? Since when are you facing this issue? Did it start after an update to Photoshop or to your computers operating system?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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New Here ,
Jul 07, 2021 Jul 07, 2021

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My mac is under mac OS big Sur version 11.1 - and im using photoshop 2021 - 22.4.2 release

 

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Adobe Employee ,
Jul 09, 2021 Jul 09, 2021

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Thanks for the info! If the suggested steps do not work, please try updating macOS to the latest version (11.4) to check if that helps.

 

Regards,

Nikunj

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