Photoshop: Spherical panoramas 3D view low quality - in the new updates!

Community Beginner ,
Dec 09, 2019 Dec 09, 2019

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PS version 21.0.1

opening a panorama image in 3D view shows a low quality, pixelated image.

 

method:

open equirectangular panorama image - 3D - Spherical Panorama - New Panorama Layer From Selected Layer(s) ---> at this point i can only see the pixelated image

 

and so if i edit the image:
create new layer - Healing brush tool (replace mode) - (copying the roof line, the cupola, etc) - merge down - Export Panorama.

Now. As for the resolution:
imported image size: 6720x3360 px
exported image size: 6720x3360 px
so no issue there!

As for the quality though:
the copied parts are blurry, pixelated (as copied from the blurry 3D view), the rest of the image is just like the imported image, sharp.

 

RackMultipart20191204-29819-1tn8dnv-copy2.jpg

 

RackMultipart20191204-100002-1gupw7w-3.jpgRackMultipart20191204-15697-lqago4-2.jpgRackMultipart20191204-31010-9ddl9u-1.jpg

 

it worked fine f.e. in version 2018.v19.1.2

why did you screw it up, Adobe?

please fix!

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Guest
Dec 09, 2019 Dec 09, 2019

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Moving to the Photoshop forum from Get Started

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Community Beginner ,
Dec 14, 2019 Dec 14, 2019

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new update: PS version 21.0.2

3D is still pixelated

 

2.jpg

 

is Adobe listening to this?

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Adobe Community Professional ,
Dec 14, 2019 Dec 14, 2019

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This forum is answered by volunteer Photoshop users. We don't work for Adobe. You can raise bug reports at the link below , where they will be seen by Adobe staff.
https://feedback.photoshop.com/photoshop_family

 

Dave

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Community Beginner ,
Dec 14, 2019 Dec 14, 2019

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thanks Dave,

i did post the issue there as well, 4 weeks ago,

and all i got were answers from other users having the same problem.

 

doesn't look like Adobe gives a puck.

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Community Beginner ,
Jan 20, 2020 Jan 20, 2020

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Hi,

Did you find a solution? It's driving me nuts. I have no way to edit my hi res 360 panos 😞

Cheers

Andrew

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Community Beginner ,
Jan 20, 2020 Jan 20, 2020

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hi Andrew,

i reached out to Adobe Support, had quite a long chat with some support people, they even told me that the problem might be with my computer, because have to have the latest drivers for graphics and all... but sure it was not that.

So they opened a case and... yeah, that's basically it.

Here's their final answer:

"Greetings from Adobe!

We request you to wait for the next update and check if that fix the issue. The update will be available on your Creative cloud desktop app.
Further, you can reach us back with the case reference id  xxxxxxxxx so that we can check.
We request you to follow and share the feedback on https://feedback.photoshop.com/photoshop_family so that our team can check and help you as well.
We will be closing the case from our end. Thank you for your continuous support and understanding.  
Thanks and reagrds
Adobe Support"
 
So let's wait for the updates.
I'm not really hopeful though, because there were already several updates since i myself discovered this bug, and it's still not fixed.
 
Till then, my only solution is to go back to an older version of PS, 
for example: 2018.v19.1.2
that works for me with high res 360s.
 
Z

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Community Beginner ,
Jan 20, 2020 Jan 20, 2020

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Thanks for the update!

Fingers crossed Adobe fixes it. I think I'll open a case with them too, just to keep the pressure on.

Cheers

Andrew

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Community Beginner ,
Jan 22, 2020 Jan 22, 2020

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new update just arrived

21.0.3

 

issue NOT fixed.

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Community Beginner ,
Jan 22, 2020 Jan 22, 2020

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funny enough, i contacted adobe support to open the case again, because it is not resolved,
and they told me that this PS update was just a normal update.
- okay, so what kind of update shall we wait for? - i asked.
- a future update.

it would be funny if it wasn't sad.

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Community Beginner ,
Jan 22, 2020 Jan 22, 2020

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I downloaded Affinity yesterday as I really need a solution. It was absolutely FABULOUS editing a 400mb 360 pano. Are you listening Adobe....fabulous. Now, about that subscription renewal that's coming due? ...hmmmSent from my Samsung Galaxy S7 Edge - powered by Three

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Community Beginner ,
Mar 20, 2020 Mar 20, 2020

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new update just arrived

21.1.1

 

issue NOT fixed.

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Community Beginner ,
Apr 15, 2020 Apr 15, 2020

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21.1.2

 

issue NOT fixed.

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Community Beginner ,
May 19, 2020 May 19, 2020

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21.1.3

 

issue NOT fixed.

(Profanity removed by moderator) Adobe.

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Community Beginner ,
Jul 21, 2020 Jul 21, 2020

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v 21.2.1 update just arrived.

had high hopes as it stated: "This update addresses several critical bugs, crashes, canvas drawing errors, and painting issues."

 

well, the canvas loses resoluation after the making the layer 3D -> Spherical Panorama -> New Panorama Layer From Selected Layer(s). Once that happens, the healing brush tool picks up this low resolution.

 

issue NOT FIXED.

my only solution is still to go back to an older version of PS,
for example: 2018.v19.1.2

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Community Beginner ,
Aug 26, 2020 Aug 26, 2020

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v 21.2.2 update:

3D canvas still NOT FIXED.

what a surprise.

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Community Beginner ,
Sep 13, 2020 Sep 13, 2020

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v 21.2.3 update:

3D canvas still NOT FIXED.

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Community Beginner ,
Oct 20, 2020 Oct 20, 2020

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v 22.0 

and the 3D canvas still NOT FIXED.

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Community Beginner ,
Oct 26, 2020 Oct 26, 2020

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Extremely dissappointing. I can't believe Adobe devs can't sort this out!

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New Here ,
Nov 06, 2020 Nov 06, 2020

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Did anyone ever solve this?

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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v 22.0.1

and the 3D canvas still NOT FIXED.

 

see the attached image for easy understanding: 

 

right click+open in new tab for full res:

v2201.jpg

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New Here ,
Nov 17, 2020 Nov 17, 2020

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yup! me too..having this issue with 360 preview in PS ever since version 2019!!  I'm on 21.2.4 and still super blurry and pixelated.  and i can't go back to 2018 because I.T sent me a new laptop at work and can't install a previous version.  This is REALLY bad ADOBE.  I've already updated all graphics drivers.

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Explorer ,
Jan 16, 2021 Jan 16, 2021

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Seems not fixed with the latest version

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Community Beginner ,
Feb 15, 2021 Feb 15, 2021

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v22.2.0 still NOT FIXED.

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Does anyone from Adobe even read this thread?..

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