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Like many other users, I processed all the recent CC updates and have noticed some abnormal program behavoir since the updates went into service. Prior to the updates, this had been a very stable iMac with no operational issues of any kind.
If I'm editing in LrC and select the option to edit the image in PS, the results are mixed. PS either will not open or if it does, it's only on the second request attempt -- and once I've completed the edit, PS advises there has been an error and requests details about why the program closed. The dialogue box asking if I want to edit a copy with LrC updates does not always appear as it should before the image leaves LrC and opens in PS.
In addition, LrC has genereated an internal error message saying, 'AgStoreProviderSession:getEntityByID: id must be a number or a string'.
OS is Catalina 10.15.7
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Try reset preferences.
https://helpx.adobe.com/photoshop/using/preferences.html
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Great! Glad to know you're up & running again. 🙂
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I have been having this same problem all day. I did the updates yesterday
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Photoshop won't even open for me to go to properties?
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Restart your computer.
Right-click the PS icon and select Run As Administrator.
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Thank you, you're the best!
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Nancy and others
This is a follow-up to my orginal message about a problem with PS being unstable when I selected <Edit image in PS> from within LrC. Again the problem only showed itself following a recent product update.
After following Nancy's sugegstion concerning a potentially corrupt <PS Preferences> file, I beleived the issue was under control a week ago -- but I was wrong. Regretably, the issue reoccured, with exactly the same symptoms so I contracted Adobe Tech Support. Assuming I might not be the only person with the issue, I wanted to share the result of my linked Tech Support session with this Community. While I might have the actions slightly out of order, I beleive these were all the steps / reccomendations from the session:
- Recommendation -- always start applications from within the CC app and not an icon in your tray or the dock. According to Adobe, this keeps all applications permissions updated and also helps in a smoother workflow. Apparently it forces you to notice if there are product updates.
- Renamed the <PS Preferences> file to _old so PS generated a new Preferences file when it reopened.
- From <Finder> select LrC and PS and right click <Get Info> for each, unlock the panel and add your user name and administrator for your machine to <Sharing and Permissions>
- In <Sytem Prefernces> select <Security & Privacy> and ensure both LrC and PS have Full Disk Access. I might have missed a step here about how the apps were selected, but perhaps someone can help with a detail.
It now appears that both LrC and PS are working properly together when I move back and forth between them for editing, Not sure what else I can add, but I hope you derive some value from this updated post.