Photoshop unusable - shows only a bright green work area.

Community Beginner ,
May 24, 2021 May 24, 2021

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Just started happening last week - when I open Photoshop and attempt to open a file, I get an unusable bright green workspace. If I zoom in and out I can see my image "flicker", so I know the data is there... but the green screen doesn't go away. Below, I've opened newgeo.tif. You can see that the preview loads fine. I'm on a MacBook Pro running Big Sur.

Screen Shot 2021-05-24 at 4.16.12 PM.pngScreen Shot 2021-05-24 at 4.15.53 PM.png

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correct answers 5 Correct Answers

Adobe Community Professional , May 24, 2021 May 24, 2021
Try unticking in Photoshop preferences under the Performance tab Use GPU processor. Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

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Adobe Community Professional , May 28, 2021 May 28, 2021

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Adobe Community Professional , May 29, 2021 May 29, 2021
Hi Go to Preferences - Technology Previews and check Deactivate Native Canvas.  Then click OK and close and restart Photoshop. Adobe are updating the core graphics functions in Photoshop. This is driven by the operating systems of Apple and Microsoft in which the old Open GL functions are being removed in the case of Apple, or deprecated in the case of Microsoft. This means that the graphics functions that have worked for years must be rewritten to use Metal and Direct X. At the same time, Ado...

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Adobe Community Professional , May 29, 2021 May 29, 2021
Try turning the GPU back on but then go to Preferences - Technology Previews and check Deactivate Native Canvas. You will need to close and restart Photoshop. Dave

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Community Beginner , May 29, 2021 May 29, 2021
Same thing happened to me. I changed the size on my window from the top right had corner and it seem to help but I also did that what was recommended to be on the safe side Help I have a green Screen in front of everything. Hope this helps!

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Community Beginner ,
May 24, 2021 May 24, 2021

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I should add that I have uninstalled and reinstalled Photoshop. No dice.

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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Try unticking in Photoshop preferences under the Performance tab Use GPU processor.

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

 

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Community Beginner ,
May 25, 2021 May 25, 2021

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That definitely fixed it. Must have happened after an update of either Adobe or MacOS. Now to figure out what the problem is with the GPU...

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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Try turning the GPU back on but then go to Preferences - Technology Previews and check Deactivate Native Canvas. You will need to close and restart Photoshop.

Dave

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Community Beginner ,
Jun 01, 2021 Jun 01, 2021

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This allowed me to still utilize the GPU. Thanks!

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New Here ,
Jun 01, 2021 Jun 01, 2021

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Great thanks I had this problem to was driving me crazy!

 

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Community Beginner ,
May 29, 2021 May 29, 2021

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Same thing happened to me.

I changed the size on my window from the top right had corner and it seem to help but I also did that what was recommended to be on the safe side

Help I have a green Screen in front of everything.

 

Hope this helps!

 

 

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New Here ,
Jul 27, 2021 Jul 27, 2021

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solved the problem after an hour with your suggestion, before doin' anything else, try this!

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New Here ,
May 28, 2021 May 28, 2021

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When starting any new photoshop document, either opening an existing image or starting from scratch,  my background is a bright green color.  regardless of image size, canvas size or resolution, My general preferences show that it should be set to transparent. The program is completely unusable, even if I paste in images from Preview or Sketch, if I use a paint brush or anything. 

I am running photoshop 22.4.1 on a Macbook pro 16 inch (2019)....

 

I am going to delete and reinstall photoshop. Has anyone run into this error? 

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Photoshop forum.

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Community Beginner ,
May 29, 2021 May 29, 2021

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After updating to the latest version today, my photoshop showing as a green screen.

I can't do anything!

I can see my file ghost flashing if I try to change tools but can't Access anything!!!

And no one to reach today. The site does not allow for a chat

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New Here ,
May 29, 2021 May 29, 2021

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This has happened to me as well. I have been able to work around it by switiching from standard to full screen mode. (View, Screen mode) I know this is particularly  annoying and makes no sense but I haven't found an answer either.

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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Hi

Go to Preferences - Technology Previews and check Deactivate Native Canvas.  Then click OK and close and restart Photoshop.

 

Adobe are updating the core graphics functions in Photoshop. This is driven by the operating systems of Apple and Microsoft in which the old Open GL functions are being removed in the case of Apple, or deprecated in the case of Microsoft. This means that the graphics functions that have worked for years must be rewritten to use Metal and Direct X. At the same time, Adobe are sensibly updating those core functions to deliver the additional speed we require to handle the very large files of today.

Checking 'Deactivate Native Canvas' switches Photoshop to use the older functions.

 

Dave

 

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Community Beginner ,
May 29, 2021 May 29, 2021

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Thank you!

Just before doing that by changing the height of the window from the top the green screen popped off. I've done as you've suggested anyways so that it does not happen again

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New Here ,
Jul 19, 2021 Jul 19, 2021

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Both fixes suggested here successfully removed the green (thank you!), however a new problem: afterwards the experience of working within my PSD was too slow.  The results of any action taken was 2-3 seconds behind the mouse movement.  Frustrating.  Looking into more options.

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Adobe Community Professional ,
Jul 27, 2021 Jul 27, 2021

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LATEST

Which version of Photoshop and OS

How much RAM and spare hard disk capacity do you have?

Have you tried resetting the Photoshop preferences?

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