Photoshop v22.4.1 stil doesn't detect my GPU !!!

Community Beginner ,
May 19, 2021 May 19, 2021

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I've just download the latest update of Photoshop v22.4.1 and it stil doesn't detect my graphic card!

I'm using a PC with the latest upgrade of Windows 10.  AMD Ryzen 7 processor and a GPU AMD Radeon Graphic with the latest version of the driver.  Why is Photoshop unable to detect my GPU?

 

The latest version of PS that works on my PC is v22.3

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Adobe Community Professional ,
May 19, 2021 May 19, 2021

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Which specific AMD GPU do you have installed and does it meet the current system requirements for 22.4?

https://helpx.adobe.com/photoshop/system-requirements.html

 

Dave

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Community Beginner ,
May 20, 2021 May 20, 2021

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My GPU and its driver respect the requirements.  The only response I had from Adobe is: "go back to version 22.3, we are working to fix the problem".  It's very frustrating!

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Adobe Community Professional ,
May 20, 2021 May 20, 2021

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"My GPU and its driver respect the requirements"

 

That doesn't answer the question of which specific GPU or say which driver.

 

A little background :


1. Adobe are updating the core graphics functions in Photoshop. This is driven by the operating systems of Apple and Microsoft in which the old Open GL functions are being removed in the case of Apple, or deprecated in the case of Microsoft. This means that the graphics functions that have worked for years must be rewritten to use Metal and Direct X. At the same time, Adobe are sensibly updating those core functions to deliver the additional speed we require to handle the very large files of today.

2. Led by the changes being made above, Adobe introduced new GPU checks in 23.3.1. Unfortunately, these caused issues and have therefore been revised for v22.4. That means that many GPUs that incorrectly did not work in 22.3.1 will now be seen in 22.4 and will function.

3. Some functionality in Photoshop, such as 3D, still relies on the older Open GL graphics functions. To make these work, an additional preference Preferences>Technology previews>Deactivate Native Canvas has been added. This can be checked and Photoshop restarted to restore 3D functions to where they were in 22.3

4. Unfortunately, the move to update the core graphics functions will mean that some older GPUs will no longer be suitable. If you are using 22.4 and your GPU is still not recognised (and you only have a single GPU enabled with an up to date driver – conflicting GPUs remain an issue) then you could try and force Photoshop to use your older GPU by creating a file PSUserConfig.txt containing the lines:
# Force GPU On
GPUForce 1
Save that text file to :
Windows: [InstallationDrive]:\Users \ [UserName]\ AppData\ Roaming\ Adobe\ [Photoshop_version]\[Photoshop_version]Settings\
macOS: //Users/[UserName]/Library/Preferences/[Photoshop_version]Settings/
Note though that this is requires 22.4 and is not officially supported by Adobe, so may cause other issues – so you do it at your own risk

 

Dave

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Community Beginner ,
May 23, 2021 May 23, 2021

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Thank you so much!!!  I wrote the PSUserConfig.txt like you told me and v22.4.1 works perfectly!  You fix my problem!

 

One more question: does it means that I will eventually have to upgrade my graphic card?

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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Hi

I can't really answer that last question as I am not privy to what further changes Adobe will make in their graphics routines going forward.

Given the current position with GPU availability (GPUs are very hard to get hold of right now or when available are going for highly inflated prices),  I would would probably wait but be prepared to change if a future release causes issues.

 

Dave

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