Photoshop (CC version 19.1.4) will stop instantly when I try to print. The printer is the Epson Et-2650. I installed it a couple of times again. The printer works well with other programs. Can anybody help what to do?
We're sorry to hear about Photoshop crashing when you try to print something, could you please let us know what operating system you're working on?
Could you please try pressing and holding the Space key on the keyboard when you hit File > Print in Photoshop and let us know how it goes?
Did not help.
What OS version are you using?
What printer make and model?
Also, could you try rolling back the printer driver to a previous version and see if that helps?
Epson Et-2650, Windows 10
No, unfortunately I cant go back previous version.
In most of the cases Photoshop crashes on the print command if there is a conflict in the printer drivers, could you try reinstalling the printer drivers and see if that helps?
If that doesn't work, then please check if there is an update available for the printer drivers.
Hey I had the same problem. I found this on an Adobe forum and it worked for me.
I would save my custom keyboard commands and macros first.
Found the solution.
The crash is due to a corrupted preferences file in Photoshop.
You can either uninstall PS including your preferences or you can make PS recreate a new preferences file.
This can be done by pressing Ctrl+Alt+Shift immediately after starting PS.A pop up window wil appear asking you whether you want to recreate your preferences file. Click Yes and problem solved.
Curiously PS seems to have this issue since the 2015 version....
Thanks mate, that worked fine for me and I was getting frustrated!
Only difference was it asked if I wanted to remove/delete settings rather than change preferences, so I was a bit worried that I lose all my actions and other personalised settings, but nope, It worked just fine. Only thing I "lost" was history at the front home page, smallest problem :-).
Thanks again Bjorn!
PS, none of suggested things by "staff" worked!
I'm having the same problem, it just stqarted happening today. When I hit ctrl-alt-del it brings up the scratch disk options only. I've got PS 18, 19 and 20. 2020 is the only version I can get a popup box. Win10
This was back in 2008 and your still having the same issues adobe! I have lost hours of work and I am beyond frustrated! I have tried all the troubleshooting suggested and have gotten no where! Windows 10...
Thanks to bjorn63148516 - it stated delete settings for me but I did and it works fine now...thanks
I spent a few hours yesterday trying to figure out why my PhotoShop kept crashing when I clicked on "print" on my fairly new printer. I needed to print a file that I last printed last year and couldn't. So I went through everything, turning on/off computer, printer, updating drivers etc. Finally after trying to print other files, I discovered the my image file was corrupt! Don't know how or why - but I made a new image, and was good to go.
I realized that I had my printer, Epson XP-225, installed twice on my Windows 10 system. That is once installed through Windows system itself and once with a software from Epson. After I uninstalled one of them (the Epson software one) Photoshop started printing again without crashing. Just thought I might share that with you all in case it helps someone.
Hawkhalf, thanks for posting your solution, that will be useful for others with the same isssue
I hope this helps
neil barstow, colourmanagement net :: adobe forum volunteer
google me "neil barstow colourmanagement" for lots of free articles on colour management
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I stumbled on this solution by using Google. I spent two (2) days and a lot of my Navy cuss words trying to figure why PhotoShop CC-2019 and newly loaded CC-2021 kept tripping off the line everytime I tried to print a photo that I originally had scanned into TIFF format. Photos that I downloaded off the inter-net would print without any problem; a puzzle! Two (2) weeks ago, for no reason and using Photoshop 2019 and when print was selected Photoshop would shut down. Prior to that, I didn't have any such problems; why all of a sudden this problem materlized is a puzzle. The problem did not go away even after I loaded PhotoShop CC 2021. Anyway, I used the above guidelines and it worked - sometimes; after a couple of infrequent shutdowns had occurred a message appeared that my scratch disk was just about full and then Photoshop would stop me dead. I would have to restart PhotoShop and go into Preference to set a different scratch disk. So in conclusion, I don't know if the above solution was the sole reason that I can now print photos but it a least helped me find out my scratch disk was full - I wouldn't have figured that out in a million years. I had sent a question (twice) to Adobe, but no response; I forgot about Adobe Forum. Thank You Bjorn - I owe you a beer!
Hi guys i did this to my photoshop and it went work!
This worked great. Thanks. However, it must be noted that I lost all my workspace settings. It's probably still easier than reinstalling the print driver.
Thanks Othep Cruz! That worked for me. I was having the same problem printing to pdf.
Resetting preferences via this "Reset Preferences on Quit" option worked for us as well. Although we also found and removed a "duplicate" printer prior to resetting preferences, so either one or both of these actions resolved this issue for us.
Adobe - please work on providing better error handling and/or error messages. If a duplicate printer is identified, then warn upon launching the application or the print dialog. If preferences are corrupt, then warn upon launch or exit as well.
For anyone experiencing this in 2021: Windows users have been advised to shut down the print spooler service because of a malware threat. If you've done this, Photoshop Elements will shut down shortly after selecting the Print option from the File menu. It pauses a few seconds, never opens the Print dialog, then the program closes. Re-enabling the Windows print spooler service resolves the problem.