PNG save option is missing from Save as & Save a Copy in Photoshop 2021 on Windows 10

New Here ,
May 28, 2021 May 28, 2021

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After the change to the save as and save as copy, the PNG save option is completely missing from the dropdown menu. Is there a fix or will there be a fix for this? I'm using a Windows PC. 

 

 

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Bug, Problem or error, Windows

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Adobe Employee ,
May 28, 2021 May 28, 2021

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Hi,

 

We're sorry about the experience with Photoshop due to the option to Save As PNG being missing from the menu. Would you mind checking if you are working on a 32-bit document or a CMYK document? If you are, please change that to a 16-bit or an 8-bit RGB file by going to the Image menu, then Mode to check if that helps.

 

PS - image - mode.png

 

Let us know if it helps!

Regards,

Nikunj

 

 

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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Participant ,
Jun 01, 2021 Jun 01, 2021

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Same here, and the mode is right. Any other solution??

Dhal_Naka_0-1622546351861.png

 

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Adobe Employee ,
Jun 07, 2021 Jun 07, 2021

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That should be happening! Would you mind confirming if you are using Save As or Save a Copy? Or is the option to save the file an a PNG is not available in either of the options? Which version of Photoshop are you working on?

 

If you are on the latest version of Photoshop (22.4.1) & the option to save the file as PNG is not available in Save a Copy, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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