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10

Preset sync crashes all the time (FIXED)

New Here ,
Feb 12, 2021 Feb 12, 2021

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Hi, I went for the Present Sync option but after a short while I had a memory issue on my MacPro: PS was using a lot of it. After a while the machine was not responding at all. When I tried to disable the option a message said the sync was still in progress while trying to quit PS would say that I had to wait until the sync was completed. This lasted the night then the app crashed.

In other words it seems I'm unable to get out of it!

I repeated the process on my laptop with the same results, even deleting the settings.

Any similar issues/solutions? thanks!

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correct answers 2 Correct answers

Explorer , Mar 13, 2021 Mar 13, 2021

Hello,

 

Just to be sure, here is what it looked like on my configuration. Just transpose the folders structure to MacOS' one. To me, there's is no reason that it could work on some Macs but not others. Especially if it works on Windows too.

 

yKwt8Is5KA.png

 

If you want to try my second fix, I would recommend to reset PS Preferences before renaming your computer (can you even do that on MacOS ?). In my case, I was on fresh Windows installation, so I don't know if it work on an already messed up PS because of Pres

...

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Jun 09, 2021 Jun 09, 2021

Hi All,

 

We are happy to announce the June release of Photoshop 22.4.2 that should resolve this issue.

 

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

 

To update Photoshop to 22.4.2, click "Update" in the Creative Cloud desktop app next to Photoshop. See More detailed instructions for updating

 

Let us know how it goes.

Thanks,

Akash

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Community Beginner ,
Mar 06, 2021 Mar 06, 2021

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I habe the same issue 

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New Here ,
Mar 08, 2021 Mar 08, 2021

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I HAVE SAME ISSUE
on mac mini M1 
3 days and all stay the same

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New Here ,
Mar 08, 2021 Mar 08, 2021

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I think I'm having the same issue; however, I noticed that the preset syncing creates duplicates of duplicates, each time saving all the presets with an additional folder of the original presets and continues to keep adding them, essentially filling up my library. Then I got warnings that I have used all available slots for presets (i.e., swatches, brushes, shapes, styles, gradients, etc. ). Each time I quit then reopen Photoshop, it seems to be creating these new libraries containing the previous. It renames the new one with the next number (i.e., Shapes from SoandSosComputer 2, Shapes from SoandSosComputer 3, etc.) As I write this, I feel like I'm overlooking something simple and very basic, but alas, I'm lacking in connecting the dots.

 

Thanks for any guidance. 

Thank you. —JWJ

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Explorer ,
Mar 09, 2021 Mar 09, 2021

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I am tired already of Photoshop crashes and I have this same bug just as you. Excactly same happens here and I can not use Photoshop, neither my whole system if Photoshop is opened, because all of my RAM memory is taken for Photoshop.

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Explorer ,
Mar 13, 2021 Mar 13, 2021

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Hi, still no communication from Adobe about this bug ? Can't any employee browsing this pages tell us at least the issue is being worked on ? Being so silent about this bug and let users fix themselves crashes is just what we need to loose confidence in Adobe products and its continuous improvement.

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Explorer ,
Mar 14, 2021 Mar 14, 2021

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I even did read a comment from an another user here that the Adobe Support CAN NOT help with that bug of Preset Sync. Seems that they even do not know about this fix that you shared with us. And I can believe that, because I have contacted so many times the support for another one bug where Select Subject and Neutral Filters are crashing on my system if the image seems to be more "hardy" for Photoshop, and they always are trying to fix the problem with same steps that never helps, like the renaming of the folder of my prefferences in Photoshop.

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Engaged ,
Apr 19, 2021 Apr 19, 2021

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mycc_0-1618863783201.png

 

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Engaged ,
Apr 19, 2021 Apr 19, 2021

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... sorry for the screenshot. But it/I was not able to submit it within this form.

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Jun 09, 2021 Jun 09, 2021

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Hi All,

 

We are happy to announce the June release of Photoshop 22.4.2 that should resolve this issue.

 

This update includes fixes to some of the top customer reported issues among other bug fixes. See Bug fixes and security updates

 

To update Photoshop to 22.4.2, click "Update" in the Creative Cloud desktop app next to Photoshop. See More detailed instructions for updating

 

Let us know how it goes.

Thanks,

Akash

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Explorer ,
Jun 09, 2021 Jun 09, 2021

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Four months were needed to Adobe to fix such critical bug! Then why you will pay to have the latest version of Photoshop, when 4 months you can not use it and you have to install an older version?

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New Here ,
Jul 01, 2021 Jul 01, 2021

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it didnt fix it for me Akash

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Explorer ,
Sep 17, 2021 Sep 17, 2021

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@Akash Sharma I'm sorry to report that this issue is *not* fixed in Photoshop 22.5.1 on Mac.

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Explorer ,
Sep 17, 2021 Sep 17, 2021

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@Akash Sharma I'm sorry to report that this issue is *not* fixed in Photoshop 22.5.1 on Mac.

 

I can't even disable "Preset Syncing" because this happens...

  1.  Photoshop hangs (beachball) after you specify "No" on the question "Would you like to keep the presets currently saved to your Creative Cloud account?"
  2. Trashing the preferences along with the entire "Adobe Photoshop 2021 Settings" folder does not fix the issue. When re-launching Photoshop with default preferences, "Preset Syncing" remains enabled for some reason. Trying to disable it causes the same hanging issue.

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