Problema con herramientas photoshop

New Here ,
Jun 28, 2021 Jun 28, 2021

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Hola buenas ,tengo el siguiente problema con photoshop 22.4.2, de repente el cursos solo aparece en forma de flecha color blanca y ya no puedo ocupar ninguna herramienta (aunque ocupe los accesos directos de las herramientas ) , todas las ventanas y menús se bloquean ya no puedo aser nada más que cerrarlo ,espero que alguien me pueda ayudar 

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Bug, Crash or freeze, Problem or error

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Adobe Community Professional ,
Jun 28, 2021 Jun 28, 2021

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Please try to disable GPU, or try to reset preferences, or try to reinstall photoshop with this tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Community Professional ,
Jun 29, 2021 Jun 29, 2021

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Hi!

First I would try resetting your preferences to see if that is the problem. Check out this help doc: https://helpx.adobe.com/photoshop/using/preferences.html

Make sure to follow the directions to back up your current preferences before you reset them--the information is in the link above.

 

If that doesn't work, then I would recommend troubleshooting your Graphics Processor Card to see if your computer is compatible with the latest version of Photoshop. Here is some helpful information: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Let us know if this fixes the issue or if you still have any questions.

Michelle

 

If you 

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