Programme error message

New Here ,
Jul 15, 2021 Jul 15, 2021

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Hi, I've just installed the new version of Photoshop and now I am getting this error: Could not complete because of a programme error. 

I've tried uninstalling and reinstalling this version again, as well as previous version but nothing works. 

Can anyone help please? 

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Problem or error

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Adobe Employee ,
Jul 15, 2021 Jul 15, 2021

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Hi there,

 

We're sorry for the program error. Check out the following troubleshooting article and refer to the suggested steps: https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

 

Let us know if that helps.

Thanks,

Mohit

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New Here ,
Jul 15, 2021 Jul 15, 2021

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Thanks Mohit, I've tried the steps (re-installing previous version) this several times and it hasnt worked. Any other ideas? This has only happened since I renewed my subscription this week. 

 

Best wishes, 

 

Corrina

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