• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

purchased Photoshop but denied access?

New Here ,
Jun 14, 2021 Jun 14, 2021

Copy link to clipboard

Copied

I purchased a monthly plan (personal account) for Photoshop two weeks ago but the app states that my trial has ended and does not let me access the app.  I restarted my Mac, signed out and signed back into Adobe account but nothing works. I also tried re-purchasing the same plan but Adobe states that I already own the program. Does anybody know how to solve this problem? Thanks in advance.  Screen Shot 2021-06-15 at 2.43.47 PM.png

Views

318

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
LEGEND ,
Jun 15, 2021 Jun 15, 2021

Copy link to clipboard

Copied

LATEST

Did you sign in to the Creative Cloud Desktop app (on your computer, not on Adobe's web site) with the same Adobe ID? If you did, try signing out, then signing in.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines