"Sorry, Photoshop has encountered an error and needs to close"

Community Beginner ,
May 02, 2021 May 02, 2021

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This message keeps on coming up every time I start Photoshop. I've uninstalled and reinstalled but that does not work.

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Community Beginner ,
May 02, 2021 May 02, 2021

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Same with me. Even installed an earlier version. Very annoying, I've got work to do!

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Explorer ,
May 02, 2021 May 02, 2021

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Me too.  Cmd-Opt-P-R reboot works so far. 

I pray this is a trnasition thing... OS-X moving to iphone i-OX,  some kind of moving from tool to toy...  and I am not sure how Adobe is dancing with Apple... but then, I am guessing... I am probably wrong... I am sorry.  I apologize.  It's very frustrating to pay a lot of money for things that does not work and they don't care about you....

 

 



 



 

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Community Beginner ,
May 03, 2021 May 03, 2021

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I disabled the Generator function in PS, and it seems to help. Edit > Preferences > Plug-ins > uncheck Generator. Maybe it helps you too

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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Which version of Photoshop and OS?

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Community Beginner ,
May 11, 2021 May 11, 2021

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WIN 10 Home (up to date) and PS 22.3.1

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Community Beginner ,
May 03, 2021 May 03, 2021

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Thanks for your input but the problem is that I can't even get into
Photoshop. The splash screen comes up initialising Photoshop then the error
message comes up.

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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Assuming you have the correct system specs, try resetting your Photoshop preferences:

1) Close Photoshop
2) Double click on the Adobe Photoshop icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete Photoshop Preference Files?” Click Yes.

(If you don't see the question do it again.)

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Community Beginner ,
May 11, 2021 May 11, 2021

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Hi yes that worked thank you. BUT...I accidently pressed my CAPS LOCK key and that worked but not the SHIFT key. Only problem I have to go through the same procedure every time I want to use Photoshop.

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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Which version of Photoshop and OS?

 

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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We seem to have several people posting with similar start-up issues in this thread.

I suggest that if you are using the current, or the previous version, of Photoshop and that you have the correct system requirements –  a minimum of 16GB of RAM and at least 100GB of spare disk capacity, and that resetting your Photoshop preferences (which you can do under the General tab in Photoshop preferences) hasn't resolved your issue, you uninstall Photoshop and reinstall it again.

If that doesn't resolve the issue, use the Adobe Cleaner Tool to remove all copies of Photoshop and other Adobe applications and reinstall the current version again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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I've tried everything as posted above except the clean up, which I don't understand and am not cofident enough to use; it still will not open. The work around tells me do disable the graphics card but I can't access PS preferences to do that. If this continues I'll have no choice but to cancel my subscription, I can't afford to pay for something that I cannot use, it's ridiculous.

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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If you can't access the Photoshop preferences try this method of resetting them:

1) Close Photoshop
2) Double click on the Adobe Photoshop icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialogue appears, asking you “Delete Photoshop Preference Files?” Click Yes.

(If you don't see the question do it again.)

 

What is the issue with using the Adobe Cleaner Tool?

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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Tried and didn't work. I've just uninstalled and re installed PS and it still encounters a problem and closes. In the process lost all tags and keywords so will have to go through over 400k of images to re do. If I am ever allowed to use PS again.

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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That's frustrating.

Which version of the OS do you have?

How much RAM and spare hard disk capacity do you have?

Did you use Cleaner to uninstall the application?

Are you able to open the images in another application, such as MSWord?

Derek

 

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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Windows 10 Home,
16gb RAM and 2TB hard drive which is half full. Used Creative Cloud to uninstall.
Can still open images in Lightroom and work on them., just PS not working.

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Adobe Community Professional ,
Jun 11, 2021 Jun 11, 2021

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I suggest you download the Cleaner Tool and use that to uninstall Photoshop.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Screenshot 2021-06-11 at 16.30.42.png

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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I haven't got a clue as to use that little black box that pops up, sorry.

 

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Community Beginner ,
Jun 14, 2021 Jun 14, 2021

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If this helps this is the crash report.:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.4.2" build="20210602.r.242" source="Windows-Client" crashType="n/a">
<time year="2021" month="6" day="14" hour="19" minute="36" second="38" timeoffset="0" timezone="GMT Summer Time"/>
<user guid="5f917e48-9694-4b77-9118-5ab931357662"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-GB" ram="16287" machine="Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="3400 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Advanced Micro Devices, Inc." adapterRAM="2048 MB" caption="AMD Radeon R7 200 Series" description="AMD Radeon R7 200 Series" driverDate="20210413000000.000000-000" driverVersion="27.20.21002.112" videoModeDescription="1600 x 900 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_1002&#38;DEV_6658&#38;SUBSYS_72601682&#38;REV_00&#92;4&#38;1286464&#38;0&#38;0008" installedDisplayDrivers="amdxc64.dll,aticfx64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFE7A427BDD">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFE7A427BDD" symbolname="clGetPipeInfo"/>
<stackStatement index="1" address="0x00007FFE7A427B79" symbolname="clGetPipeInfo"/>
<stackStatement index="2" address="0x00007FFE7A3F5807" symbolname="clGetPipeInfo"/>
<stackStatement index="3" address="0x00007FFE7A3E49F0" symbolname="clGetPipeInfo"/>
<stackStatement index="4" address="0x00007FFE7A3A91AD" symbolname="clGetPipeInfo"/>
<stackStatement index="5" address="0x00007FFE7A39909A" symbolname="clGetPipeInfo"/>
<stackStatement index="6" address="0x00007FFE7A3B8EC9" symbolname="clGetPipeInfo"/>
<stackStatement index="7" address="0x00007FFEC5D17034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFEC76A2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x000002C298888800"/>
<register name="RCX" value="0x000002C2B43D6FD8"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000002"/>
<register name="RDI" value="0x0000000000002000"/>
<register name="RSP" value="0x000000F872EFF990"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFE7A427BDD"/>
<register name="EFL" value="0x0000000000010206"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

<sessionId>
7ef87483-f89c-41e4-a4cd-b5584cc51db5
</sessionId>
</crashreport>

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Participant ,
Jun 11, 2021 Jun 11, 2021

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I posted about the same problem a couple of days ago.  I haven't tried the cleaner tool yet and don't have the time currently.  A quick fix for me was just to drag the pop-up error box off the screen and continue working.  So far, the only thing that hasn't worked after I've done that was the camera raw filter.  Using the camera raw filter froze the program.  

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