Since I updated cc Photoshop will not recognise the graphics processer

Community Beginner ,
Jun 13, 2021 Jun 13, 2021

Copy link to clipboard

Copied

Since the last up date I can not use the rotate tool. I get an error message saying it only works with openGL? I went in to preferances / performance the graphics card is showing (nividia Ge force GTX 650Ti) but the use graphic processor tab is shaded. I have uninstalled the driver and reinstalled it and I still have the same problem. Any help would be much appreciated

TOPICS
Performance, Problem or error, Windows

Views

235

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 13, 2021 Jun 13, 2021

Copy link to clipboard

Copied

Hi

Your GPU was released in 2012, Adobe have changed the system requirements for GPU's since the release of version 21.xx and above some older GPU's may or may not work.

You have 2 options, either purchase a more up to date GPU with at least 4GB of VRAM or downgrade your version of Photoshop

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 13, 2021 Jun 13, 2021

Copy link to clipboard

Copied

LATEST

A bit of background on the video card :
1. Adobe are updating the core graphics functions in Photoshop. This is driven by the operating systems of Apple and Microsoft in which the old Open GL functions are being removed in the case of Apple, or deprecated in the case of Microsoft. This means that the graphics functions that have worked for years must be rewritten to use Metal and Direct X. At the same time, Adobe are sensibly updating those core functions to deliver the additional speed we require to handle the very large files of today.
2. Led by the changes being made above, Adobe introduced new GPU checks in 23.3.1. Unfortunately, these caused issues and have therefore been revised for v22.4. That means that many GPUs that incorrectly did not work in 22.3.1 will now be seen in 22.4 and will function.
3. Some functionality in Photoshop, such as 3D, still relies on the older Open GL graphics functions. To make these work, an additional preference Preferences>Technology previews>Deactivate Native Canvas has been added. This can be checked and Photoshop restarted to restore 3D functions to where they were in 22.3
4. Unfortunately, the move to update the core graphics functions will mean that some older GPUs, such as the GTX650 will no longer be suitable. They are disabled so that the system does not crash completely when the new functionality is invoked. If you are using 22.4 and your GPU is still not recognised, first make sure the driver is up to date. If it is and you only have a single GPU enabled ( conflicting GPUs remain an issue) then you could try and force Photoshop to use your older GPU by creating a file PSUserConfig.txt containing the lines:
# Force GPU On
GPUForce 1
Save that text file to :
Windows: [InstallationDrive]:\Users \ [UserName]\ AppData\ Roaming\ Adobe\ [Photoshop_version]\[Photoshop_version]Settings\
macOS: //Users/[UserName]/Library/Preferences/[Photoshop_version]Settings/
Note though that this requires 22.4 or 22.4.1 and is not officially supported by Adobe, so may cause other issues such as crashes – so you do it at your own risk, and if it does work treat it as a temporary patch whilst you look to replace the GPU.

 

Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines