Super resolution ne fonctionne pas

New Here ,
Jun 07, 2021 Jun 07, 2021

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Je viens d'acheter un MBP 16" I9 + Radeon5500 8 go sous Catalina, la super resolution ne fonctionne pas.

Adobe me dit ne pas connaitre le probleme, je passe en Genius bar chez apple, il formate et me font installer juste Catalina et PSD : ca marche !!!

Depuis j'ai installé ma suite adobe et ça ne fonctionne plus a nouveau...

Savez vous qui dans la suite bug la "super resolution" car le probleme semble venir de là.

Merci

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Mac, Problem or error

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 10, 2021 Jun 10, 2021
Try this:  Delete the TempDisableGPU2 file in the ~/Library/Application Support/Adobe/CameraRaw/GPU  https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html 

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Adobe Community Professional ,
Jun 07, 2021 Jun 07, 2021

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What version of Photoshop are you running?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jun 09, 2021 Jun 09, 2021

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22.4.1

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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There is a new version available that should address this 22.4.2

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jun 09, 2021 Jun 09, 2021

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dernière version téléchargée le problème est le meme

mais ça fonctionne avec la dernière version de Lightroom...

j avoue ne pas avoir le courage de refaire une clean install et de vérifier quelle logiciel fait le bug

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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are you on Photoshop 22.4.2?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jun 09, 2021 Jun 09, 2021

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Oui 22.4.2

le problème vient d un des logiciels adobe car clean install + psd seul cela fonctionne, mon erreur a été de croire le problème résolu et j ai installé ma suite Adobe...et lorsque j ai réessayé cela ne fonctionnait plus donc je ne sais pas quelle logiciel fait le bug 

 

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Why did you reinstall if it worked?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Ok pour résumer :

Mac tout neuf config high l'Évelyne, intallation de la suite Adobe :pas de super résolution sur Photoshop message carte non compatible métal !!

assistance adobe : problème inconnue chez nous, on peut pas vous aider

assistance Apple car mac neuf : passer en big sur...même problème 

assistance Genius Bar : désolé big sur et adobe pas très copain on vous formate le mac et en catalina, installer juste Photoshop et regardez si cela fonctionne = oui ça fonctionne hourra !!!

installation de la suite adobe première, Lightroom etc ça ne fonctionne plus à nouveau carte graphique incompatible métal....

voilà toute l'histoire .

pas le temps de refaire une clean install et de tester installation après installation qui fait bugger photoshop

si adobe veut bien le faire à ma place !!!

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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This is a user to user forum not Adobe support. 

What specific Mac Model did you purchase - its it running on M1 or Intel?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Merci, je sais que ce forum est entre utilisateurs, adobe ne reconnaît pas le problème.

je suis venue ici pour savoir si d'autres utilisateurs avaient ce problème et trouver une solution 

pour la configuration je crois qu'elle est indiquée au début...mais I9 Intel.

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Try this: 

Delete the TempDisableGPU2 file in the ~/Library/Application Support/Adobe/CameraRaw/GPU 

https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html 

 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Yes, ça fonctionne, merci beaucoup.

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