Unable to open Photoshop 2020 : Photoshop was unable to parse the PostScript

New Here ,
Mar 04, 2021 Mar 04, 2021

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I can not open Photoshop 2020.  When I try to open it, it reads: Could not complete your request becaue Photoshop was unable to parse the PostScript.  I was on it not 10 minutes before I had to close it out, went back on, and now this message shows up... UGH! HELP!

 

 

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us the exact version of Photoshop you're using along with your computers operating system? Please try updating the application to the latest version (22.2) through the Creative Cloud desktop app & check if that helps.

 

You can also check out the conversation here: https://community.adobe.com/t5/photoshop/error-could-not-complete-your-request-because-photoshop-was...

 

Let us know it if helps!

Regards,

Nikunj

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New Here ,
Apr 09, 2021 Apr 09, 2021

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Hello,

 

I have the same problem, the program worked an hour ago and now it can't be opened.

I would like to reinstall it or update it, but the creative cloud app doesn't respond. For this reason, I can't share the exact version of photoshop. But it's Photoshop 2021 running on Windows.

 

Thank you

Alžběta

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us if you started experiencing the issue after an update to Photoshop or to Windows?

 

You can try re-installing both Photoshop & the Creative Cloud desktop app after uninstalling them using the Creative Cloud cleaner tool. You can check the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Regards,

Nikunj

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New Here ,
Apr 12, 2021 Apr 12, 2021

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I think that asking us to uninstall and reinstall Photoshop as a first line of approach. Many of us use 3rd party addons and purchased Actions. Doing a reinstall is should not be the first solution. What if Microsoft told everyone to just re-install it every time they get a problem reported?

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New Here ,
May 10, 2021 May 10, 2021

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Honestly it often solves the issue though. It's my first go-to solution, haha. 

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New Here ,
Apr 12, 2021 Apr 12, 2021

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I am now having the exact same problem!  Please Help!  Photoshop 2021 on Windows 10.  Not happening after windows update.  I was on PS 3 minutes ago and now I can't open it at all. 

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Enthusiast ,
Apr 12, 2021 Apr 12, 2021

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THIS IS A TROUBLSHOOTING THING YOU MAY WANNA TRY:

2021-04-12_154834.jpg

 

2021-04-12_155113.jpg

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New Here ,
Apr 16, 2021 Apr 16, 2021

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This worked for me, at least it opened Photoshop. I haven't tried the cloud. Figured I'd leave well enough alone. Thanks!

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New Here ,
Jun 24, 2021 Jun 24, 2021

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LATEST

You just became my hero! I was panicking so hard, but this worked a dream. Thank you!

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New Here ,
Apr 13, 2021 Apr 13, 2021

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I just had the same issue and was looking for a solution that wasn't just "uninstall" it since I had things to work on and couldn't wait that long. I tried the shift trick glenn posted and that did not work for me, but it gave me the idea to right click the program and run it as administerator and that worked! Opened right up. Hopefully it will do the same for others. 

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Community Beginner ,
Apr 19, 2021 Apr 19, 2021

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Having the same problem here. Photoshop won't start and gives an error message about being unable to parse a PostScript file, when trying to run the program from the start menu without asking to open a specific file.

Left shift click and running as administrator did not work for me.

 

Just for reference, I found another solution:

https://medium.com/@sumona7chatterjee/fix-could-not-complete-your-request-because-of-a-problem-parsi...

 

The article is about PhotoShop CC 2018, but it worked in my case (22.3.0 release in 2021):

 

- Start the registry editor (Windows+R: RegEdit)

- Browse to 'Computer\HKEY_CURRENT_USER\Software\Adobe\Photoshop\x', with x being the highest version number, I suppose (150.0 in my case)

- Right click on the white window space and select New / DWORD (32-bit) Value

- Double click the newly created value and assign it a value of 4000 (hexadecimal)

- Close all programs and restart the computer

- Try running Photoshop again

 

This worked for me, but cannot promise it will for anyone.

It seems the nature of the problem may be memory related?

Or is it the scratch disk?

 

It would be great if an Adobe expert could chime in and elaborate on this.

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Explorer ,
May 07, 2021 May 07, 2021

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Thank you for this. It is beyond my computer ability to have to program a computer. I am going to get an Adobe agent to completely remove and reinstall Photoshop yet again. It keeps resetting itself and when I post in the forums, there is no solution. I am tired of these constant issues with this app!

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New Here ,
May 11, 2021 May 11, 2021

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This worked for me, I had the same issue on a Windows 10. Clearly an issue with the software.

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Community Beginner ,
May 11, 2021 May 11, 2021

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Glad to hear! Disappointed Adobe has not chimed in, but always give the same response ("Have you updated the softaware?")

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New Here ,
May 12, 2021 May 12, 2021

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Thank you!

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