• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to start photoshop 2021 on osx

New Here ,
Jun 24, 2021 Jun 24, 2021

Copy link to clipboard

Copied

When Photoshop 2021 (with latest updates) launches in osx BigSur 11.4 the pointer becomes the spinning wheel and the application stop to respond. The only option is to kill it.

I'm not able to do anything before the block (no preferences, nor open files, etc).

I already tried to uninstall and re-install without luch.

What can I do? Photoshop is totally unusable.
I tried to download the demo of Illustrator and it works without problems

Thank you

Views

741

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
LEGEND ,
Jun 24, 2021 Jun 24, 2021

Copy link to clipboard

Copied

Try trashing your Photoshop preferences.
Navigate to Photoshop's Preferences folder:
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see  How to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 24, 2021 Jun 24, 2021

Copy link to clipboard

Copied

Thank you for your answer, I tried but without luck.
After the first startup the settings folder comes back but the problem persists: spinning and blocked photoshop

Any other idea? Thank you

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 24, 2021 Jun 24, 2021

Copy link to clipboard

Copied

Try logging into another account (you may need to make one): does it still crash?

If you boot into Safe mode (hold down Shift Key at boot): does it still crash?

Have you tried running a free utility like Onyx to see if that stops the crashing? 

https://www.titanium-software.fr/en/onyx.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 26, 2021 Jun 26, 2021

Copy link to clipboard

Copied

No change.
I had to revert to 22.3.1 version to be able to use it.

Honestly I think it's not acceptable to have this kind of problems on "stable" releases.

I uninstalled everything, deleted my preferences, etc .. and it was not fixed.
I presume the latest version is not compatible with osx.

Now I "solved", but I hope Adobe will fix it asap.

By the way, thanks for you very much for your help!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 26, 2021 Jun 26, 2021

Copy link to clipboard

Copied

LATEST

Did you try the specific suggested steps presented or you just rolled back? 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines