updated photoshop NOW my whites are yellow

Community Beginner ,
Mar 18, 2020 Mar 18, 2020

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prior to the  update NO issues with WHITE.

suggestions?

Thanks

Gregg

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correct answers 2 Correct Answers

Adobe Community Professional , Mar 18, 2020 Mar 18, 2020
Check your operating system has the correct profile set for your monitor (off colour whites in Photoshop are a classic symptom of a broken/incorrect monitor profile) Dave

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Adobe Community Professional , Mar 19, 2020 Mar 19, 2020
Yes, this is very likely a broken monitor profile, distributed through Windows Update (but coming from the monitor/laptop manufacturer). That's the update causing it, not the Photoshop update. If you don't have a calibrator to make a new profile, use sRGB until you do. It won't be entirely accurate, but better than a broken profile. Relaunch Photoshop to load the new profile when done:

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Adobe Community Professional ,
Mar 18, 2020 Mar 18, 2020

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Check your operating system has the correct profile set for your monitor (off colour whites in Photoshop are a classic symptom of a broken/incorrect monitor profile)

 

Dave

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Community Beginner ,
Mar 18, 2020 Mar 18, 2020

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Everytime I used PS, 4 times week BEFORE the latest PS update, whites were white. AFTER PS UPDATE, whites are yellow.

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Adobe Community Professional ,
Mar 18, 2020 Mar 18, 2020

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Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

 

(Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

 

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file. 

 

And indeed, this really could be a display profile issue so do as Dave suggests!

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Community Beginner ,
Mar 19, 2020 Mar 19, 2020

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Thanks, did as you suggested and the image below is what I pulled up:

 

psissue.jpg

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Adobe Community Professional ,
Mar 19, 2020 Mar 19, 2020

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Hi

 

It's tricky to get the key combination down until you've done it a few times. The newer way is Preferences > General > Reset Preferences on Quit.

 

Have you tried what Dave said though?

 

~ Jane

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Community Beginner ,
Mar 19, 2020 Mar 19, 2020

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I am running 2 PS on 2 different PCs and the same issue is on the other PC AFTER THE PS RECENT UPDATE.

 

Yes, I have checked the monitor profile as it applies to my specfic monitors. There are NO updates for the monitor profile according to monitor manufacturer.  

 

All monitor & graphic card drivers are up to date.

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Adobe Community Professional ,
Mar 19, 2020 Mar 19, 2020

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What happens if you temporarily use the sRGB profile as the monitor profile (just for testing)? 

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Adobe Community Professional ,
Mar 24, 2020 Mar 24, 2020

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c_pfaffenbichler, Using sRGB like that rules out the possibility of appearance issues caused by a corrupted display profile. But its unlikely to provide accurate onscreen image preview - for that the display screen needs to be calibrated and profiled using a sensor and software.

 

I hope this helps

 

neil barstow, colourmanagement.net :: adobe forum volunteer

[please do not use the reply button on a message in the thread, only use the one at the top of the page, to maintain chronological order]

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Adobe Community Professional ,
Mar 24, 2020 Mar 24, 2020

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But as D_Fosse also mentioned it can be a method of finding out if the current display profile is the problem. 

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Community Beginner ,
Mar 24, 2020 Mar 24, 2020

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NB__colourmanagement,

You mentioned that the screen needs to be calibrated and profiled using a sensor and software.

I run windows 10 pro and have a 3 (BenQ) monitor setup. 

 

Questions:

1. How to calibrate

2. What software and sensor do I obtain?

 

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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This is the best mainstream sensor on the market. There are more expensive ones, but it's highly doubtful they will give a better result in practice:

https://www.bhphotovideo.com/c/product/798930-REG/X_Rite_EODIS3_i1Display_Pro.html 

 

It has dichroic glass filters that don't fade, a lens system to minimize stray light affecting the measurement, and is also known for very high inter-unit consistency.

 

The associated software is more average, but perfectly OK. In any case the sensor is worth the price alone.

 

The optimal solution is a monitor that supports true hardware calibration. That means the calibrator communicates directly with the internal processor in the monitor, in high bit depth, instead of doing 8-bit adjustments in the video card. Hardware calibration is only available for high-end monitors. The i1 software doesn't do that, but the sensor is supported in all software/monitors combinations that do.

 

The high end BenQs support this, but unfortunately the BenQ software is known to be pretty buggy at this time. They'll probably figure it out in the end.

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New Here ,
May 18, 2021 May 18, 2021

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I had to hold down Option, Command, Shift before I launched Photoshop in order for it to work.

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Adobe Community Professional ,
Mar 19, 2020 Mar 19, 2020

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Yes, this is very likely a broken monitor profile, distributed through Windows Update (but coming from the monitor/laptop manufacturer). That's the update causing it, not the Photoshop update.

 

If you don't have a calibrator to make a new profile, use sRGB until you do. It won't be entirely accurate, but better than a broken profile. Relaunch Photoshop to load the new profile when done:

Displayprofile_20_3.png

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Community Beginner ,
Mar 20, 2020 Mar 20, 2020

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thank you -it worked

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New Here ,
Jul 13, 2021 Jul 13, 2021

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THANK YOU! 7/13/21 just now found this thread after constantly being sent to old threads from 2012. I did what jane-e suggested (Preferences > General > Reset Preferences on Quit) then I did what you suggested, Viola! It worked. Really important, as for most creatives as we need accurate color representation for color matching.

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