What [removed] has happened to Photoshop 2021: green screen

New Here ,
May 23, 2021 May 23, 2021

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I have just moved from Photoshop 2020 to Photoshop 2021.  I didn't actually want to but 2020 just stopped working. When I try to open an image in 2021 all I get is a green screen. And the Tools Palette has no familiar tools just a few new ones I've never seen before.

 

I am not amused by this. I don't mind a few changes when there's an upgrade but I expect the program to continue working. Adobe, please explain what the hell you have done!

 

I am running mac OS Catalina on an iMac with 24Gb RAM.

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Mac, Performance, Problem or error

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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This is a user-to-user forum.  Adobe employees rarely visit this space.

 

Did you read the What's New release notes?

https://helpx.adobe.com/photoshop/using/whats-new.html

 

Which OS do you have?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 25, 2021 May 25, 2021

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Hi Nancy, thank you for your reply. I'm using macOS 10.15.7

 

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Adobe Community Professional ,
May 23, 2021 May 23, 2021

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@Brendan157F wrote:

When I try to open an image in 2021 all I get is a green screen.


 

Screen capture would be useful. So no matter what image you open, it only shows up green?

First, try disabling GPU in the preferences (Preformance tab). Any better?
If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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New Here ,
Jul 21, 2021 Jul 21, 2021

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Same thing happened to me. This fixed it for me:

Preferences > Technology Preview  and check 'Deactivate Native Canvas', then restart Photoshop

Good luck!

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