White Screen

Community Beginner ,
Jun 20, 2021 Jun 20, 2021

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When I open Photoshop or Lightroom Classic I am getting a white screen.  When I close the white screen, Photoshop and Lightroom close.  I have attached a screen shot that shows what I am seeing.  Can anyone help me with this?

 

Thanks

dont61379783_0-1624198379014.png

 

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Community Beginner , Jun 21, 2021 Jun 21, 2021
Thanks, but I was able to chat with someone from Adobe and he logged on to my system and took care of the problem.

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Adobe Employee ,
Jun 21, 2021 Jun 21, 2021

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Hi there,

 

Sorry that Photoshop on your computer running Windows OS loads a white screen and a blank interface.

 

Would you mind checking out the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html and let us know if that helps?

 

Also, try restoring the app preferences to default, see: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences 

 

Also, please check that you are using the latest version of Photoshop v 21.2.4 & Lightroom 10.3 from the Creative Cloud desktop app. See https://helpx.adobe.com/photoshop/kb/uptodate.html

 

Thanks,

Akash

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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Maybe try this :  Go to Preferences >Technology Previews and check Deactivate Native Canvas. Then quit and restart Photoshop; any better? 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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Thanks, but I was able to chat with someone from Adobe and he logged on to my system and took care of the problem.

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