Photoshop Element Editor 2020 がが突然使えなくなった

[sleepykana]

Mac Os Catalina 10.15.3 を使っているのですが、今まで使えていたPhotoshop Element 2020 Editor 2020が突然使えなくなりました。

ワークスペースを読み込みます　という画面から一向に進みません。 Photoshop Element や Adobe Elements 2020 Organizer は開くことができます。

再インストールしましたがそれでも改善しません...。PC自体のストレージも十分にあります。

[Akash Sharma]

Hi there,

Sorry that Photoshop Elements 2020 Editor is not working as it stops responding to certain actions. That shouldn't be happening, let us help make this right.

Please checkout the step by step troubleshooting steps to troubleshoot the issue here: https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-system-errors-freezes-photoshop.html

Let us know how it goes.

Thanks,

Akash

[sleepykana]

Hi Akash

Thank you for your email.
Any of the instructions don't work or i don't understand,
so I've called your customer support. After we tried so many things it's
fixed.

Thanks.
I hope it won't happen again.

Kana

[sleepykana]

Hi Akash

Thank you for your email.

Any of the instructions don't work or i don't understand,  

so I've called your customer support. After we tried so many things it's fixed.

Thanks.

I hope it won't happen again.

[Akash Sharma]

Thanks for the update. Glad to know the issue has beed resolved. 

Regards,

Akash