2019 Elements Organizer maps not showing

Report · Oct 06, 2019

Map is not showing when looking at existing photos with locations or searching for new location. I was forced to upgrade to 2019 version this year due to problems with maps, now it appears like same problem. Maps worked fine for me a month or so ago. Today no map, search for location does nothing, no errors. Got latest updates for version 2019, same results. Anyone else experience this?

Report · Oct 11, 2019

Hi,

Are you connected to the internet?
Please check your Country/Region in Organizer Preferences. Preferences can be accessed using Ctrl+K keys. (Cmd+K in mac)

Thanks!

Report · Oct 13, 2019

Yes. Internet connection was good then and now. Setting are good. This working on same PC, internet, and settings for 6-7 months. Behavior is exactly like when my previous version stopped working on 11/2018 - supposedly due to google maps change in api. Tried multiple times. Always able to access anything online and find same location via google maps in browser. Tried searching gor 20+ locations as well. Always blank map and no result from search. No errors anywhere on the UI.

Report · Oct 28, 2019

I replied with the answers 10/13/2019. Any updates?

Report · Dec 19, 2019

Still have same problem. I responded to question on this, then responded again. Why no updates?

Report · Dec 20, 2019

Found solution. Maps do not work with laptop in docking station or connected to external monitor. Maps work fine when laptop is on its own.