2021 elements

[Floyd JR]

I had elements and my hard drive crashed. I have had a new one installed and signed out and back in and reloaded the app but when I hit editor it takes me back to sign in page and tries to upload again . I unistalled it and tried again and keep getting same run around loop

[hatstead · Accepted solution]

Suggest that you contact Adobe directly.

You can establish a chat session, and they also provide phone numbers appropriate for your geographic location.

Reach us by phone (adobe.com)

[Peru Bob]

Adobe Customer Service:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.