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2023 Freezing and then Crashing When Scrolling for Font Selection

Explorer ,
Mar 16, 2023 Mar 16, 2023

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This is the problem I was having when I had 2022.  When wanting to change a typeface and scrolling down the list to find the one I want, the screen freezes and then crashes. A reboot brings it back but doesn't fix the problem.  Additionally, when entering text, it is always inserted under the top layer and thus I can not see what I am entering.  Using Win 11 with plenty of memory. Will uninstalling Adobe 2022 and reinstalling 2023 be the cure?

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Crash or freeze

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Explorer ,
Mar 17, 2023 Mar 17, 2023

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While waiting for a support response, I went ahead and deleted both PSE 2022 and 2023. Then I ran a cleaner to pickup any bits and pieces let behind. I also opened by Windows font directory. By clicking on each font icon I could see tiny representation of what the font looked looked like. One of the font icons display gibberish which made me think it was a corrupt file. I deleted it and found that I could now scroll the entire length of the fot library in PSE 2023 and no freeze and crash.

I am still having problems that when I type text over a background it does not display on the screen as the cursor moves forward. It is only after I click the check mark do I see what the text looks like.  Does anyone have an idea how to fix this?

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New Here ,
May 03, 2023 May 03, 2023

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Same exact prob here Howard ... software is useless in this state ... 😞

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Community Expert ,
May 04, 2023 May 04, 2023

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Look for a corrupt font like Howard K found.

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Mentor ,
May 04, 2023 May 04, 2023

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Some things to try...

You can also try resetting your preferences.

2023-05-04_041312.png2023-05-04_041827.png

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