Acess to Install Elements 14 disabled?

[LauraS0628]

I am trying to re-install Elements 14 on my laptop.  I made sure to un-install properly (laptop was being upgraded), but I am now stuck on installing - I get as far as signing in to install & then I get the below.  Can't even close the window down.  When I had contacted support last night I had originally been told maybe it was too many verification requests & that it would reset within a couple of hours... This is nearly 24hrs later and still getting the same message! Would appreciate some help!

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign into your Adobe account first) and allow popups:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[LauraS0628]

I have tried to contact them for help & I've been told they can't do anything to help me as support is discontinued? 

[Peru Bob]

See if this is the issue:

https://community.adobe.com/t5/acrobat-discussions/tls-1-0-and-1-1-support/td-p/12237746

and

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#win7