Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Acess to Install Elements 14 disabled?

New Here ,
Nov 01, 2021 Nov 01, 2021

I am trying to re-install Elements 14 on my laptop.  I made sure to un-install properly (laptop was being upgraded), but I am now stuck on installing - I get as far as signing in to install & then I get the below.  Can't even close the window down.  When I had contacted support last night I had originally been told maybe it was too many verification requests & that it would reset within a couple of hours... This is nearly 24hrs later and still getting the same message! Would appreciate some help!Untitled.jpg

TOPICS
Problem or error
147
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 01, 2021 Nov 01, 2021

Please go to Adobe Customer Service (make sure to sign into your Adobe account first) and allow popups:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 02, 2021 Nov 02, 2021

I have tried to contact them for help & I've been told they can't do anything to help me as support is discontinued? 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 02, 2021 Nov 02, 2021
LATEST
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines