Activation issue when moving PSE14 to new PC.

[Graham2560873759t9]

I have signed out (deactivated) PSE14 on my old PC.

I check my account online and it shows PSE14 as a registered product

It also shows No Activated Devices
I have installed PSE14 on my new PC. Organiser loads OK I'm seeing all my images.

But when I try to start the editor it tells me the serial number is already being used.

From reading some help posts I think I need to get Adobe to wipe my activation, but I cannot find out how to contact them. Or is there another answer to my problems.

TIA

[hatstead · Accepted solution]

Suggest that you call Adobe directly. Be sure to explain to the agent that you have a problem with activation, not with the use of the software.

Reach us by phone (adobe.com)

[Peru Bob · Accepted solution]

Chat is also available. Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.