Activation issue when moving PSE14 to new PC.

New Here ,
Aug 11, 2022 Aug 11, 2022

Copy link to clipboard

Copied

I have signed out (deactivated) PSE14 on my old PC.

I check my account online and it shows PSE14 as a registered product

It also shows No Activated Devices
I have installed PSE14 on my new PC. Organiser loads OK I'm seeing all my images.

But when I try to start the editor it tells me the serial number is already being used.

From reading some help posts I think I need to get Adobe to wipe my activation, but I cannot find out how to contact them. Or is there another answer to my problems.

TIA

 

TOPICS
Problem or error

Views

54

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Community Expert , Aug 11, 2022 Aug 11, 2022

Suggest that you call Adobe directly. Be sure to explain to the agent that you have a problem with activation, not with the use of the software.

Reach us by phone (adobe.com)

Likes

Translate

Translate
Community Expert , Aug 11, 2022 Aug 11, 2022

Chat is also available. Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

Likes

Translate

Translate
Community Expert ,
Aug 11, 2022 Aug 11, 2022

Copy link to clipboard

Copied

Suggest that you call Adobe directly. Be sure to explain to the agent that you have a problem with activation, not with the use of the software.

Reach us by phone (adobe.com)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 11, 2022 Aug 11, 2022

Copy link to clipboard

Copied

LATEST

Chat is also available. Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines