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I have signed out (deactivated) PSE14 on my old PC.
I check my account online and it shows PSE14 as a registered product
It also shows No Activated Devices
I have installed PSE14 on my new PC. Organiser loads OK I'm seeing all my images.
But when I try to start the editor it tells me the serial number is already being used.
From reading some help posts I think I need to get Adobe to wipe my activation, but I cannot find out how to contact them. Or is there another answer to my problems.
TIA
Suggest that you call Adobe directly. Be sure to explain to the agent that you have a problem with activation, not with the use of the software.
Chat is also available. Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
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Suggest that you call Adobe directly. Be sure to explain to the agent that you have a problem with activation, not with the use of the software.
Copy link to clipboard
Copied
Chat is also available. Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.