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Activation Limit reached PSE 13

New Here ,
Mar 10, 2021 Mar 10, 2021

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Hi,

I got a new PC and installed Adobe Photoshop Elements 13. When I start the Software, the Message appears: Activation Limit reached described here:
https://helpx.adobe.com/at/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

 

I tried to deactivate the Software on the old PC, but something went wrong. So the old is deactivated now, but I still can't activate the Software on the new PC. Reactivate and deactivate the old PC didn't help either.

 

https://helpx.adobe.com/at/creative-cloud/kb/activation-limit-reached-creative-cloud.html

Deactivation via 'My Plans' is not possible.

 

Is there another way to deactivate all PCs?

 

Thank you for your help

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correct answers 1 Correct answer

LEGEND , Mar 11, 2021 Mar 11, 2021
The message you received has one truth and one lie, but it is certainly a scam because Adobe customer service don't send a PM. You must contact Adobe customer service as advised. Please be very careful with messages you get. Tip: ask for an "Activation Count Reset". Repeat this exact phrase when asked what you need. They will need your serial number, give it when they ask for it. Don't give any other info you are not asked for, it just gives them a chance to refuse.

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Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

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Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Support menu at Adobe.com.

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New Here ,
Mar 11, 2021 Mar 11, 2021

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Thank you for your help, I was able to contact Adobe Support.

 

The Answer:

We would like to inform you that PSE 13 is too old and no longer available and supported with Windows 10 64 Bit and Secondly PSE 13 servers have been shut down.

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Did you actually contact Adobe via the chat icon at the bottom of this page:

 

Contact Customer Care

 

The icon looks like this:

 

Screenshot 2021-03-11 090202.jpg

 

 

 

 

 

Type the word "AGENT" to connect to a person, and ask for "Activation Support".

 

This process worked for a couple of forum posters a few months ago, so if you did actually do all this before, I would try again.

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New Here ,
Mar 11, 2021 Mar 11, 2021

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No, I got a PM with an E-Mail Adress I contacted. (This button doesn't show up on Firefox)

I gave it another try, so I contacted Support with Chrome via this button, but the answer was the same. Just a help to upgrade to PSE21.

 

I guess PSE13 is too old now, but thanks for your suggestion.

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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Receiving a PM from Adobe sounds a little suspicious.

 

Please read this post to ensure you've not fallen victim to a phishing scam:

 

Avoid Phishing

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LEGEND ,
Mar 11, 2021 Mar 11, 2021

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The message you received has one truth and one lie, but it is certainly a scam because Adobe customer service don't send a PM. You must contact Adobe customer service as advised. Please be very careful with messages you get. Tip: ask for an "Activation Count Reset". Repeat this exact phrase when asked what you need. They will need your serial number, give it when they ask for it. Don't give any other info you are not asked for, it just gives them a chance to refuse.

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Adobe Community Professional ,
Mar 11, 2021 Mar 11, 2021

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@defaultkv3r3200awi6 can you tell us the name of the person who sent you the PM.  It will help us get that person banned from the forum.

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