Activation - No Internet

New Here ,
Dec 05, 2021 Dec 05, 2021

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I have purchased Adobe Photoshop Elements 2022 & Premiere Elements 2022 for Teachers & Students.  I have gone thru the verification system & been approved.  The software has been installed on my laptop,  When I open either application, I am able to login, but when I enter the serial number to activate, I get the following error: "Please connec to the internet & retry".

 

I have disabled the Window Defender Firewall as well as BitDefender's Firewall & Antivirus.  I have also tried 3 separate internet connections, as well as rebooting the laptop & the error persists.  I have Elements 15 installed on this machine & have used it for years, but would really like to upgrade to the latest.  Please help!

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Download and install , Problem or error , Windows

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Advisor ,
Dec 06, 2021 Dec 06, 2021

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Just turn off the antivirus software for a minute while you login.    Zero reason to be running two anti virus/ firewalls at the same time.  Actually zero reason to be running with ytwo anti virus programs.  Just uninstall one of of them and your problems will probably go away.

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Adobe Community Professional ,
Dec 06, 2021 Dec 06, 2021

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See if any of the solutions in this Adobe HelpX article help.

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New Here ,
Dec 06, 2021 Dec 06, 2021

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Thank you.  This worked.  Much appreciated.

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