activation problem with PSE 2020

[paul_1650]

I bought a new PC after total loss of my old one.

I could not deactivate my PSE 2020 on my old one.

Now the new one will not recognise my serial number of my licence

What can I do to solve the problem?

[hatstead · Accepted solution]

Have a look at this thread:

Solved: How to deactivate Photoshop Elements - Adobe Community - 3952834

The post by Peru Bob indicates that Adobe no longer has the ability to reactivate. Try to contact Adobe yourself in order to confirm.

[Greg_S.]

See this post by an Adobe employee for possible solutions.