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activations

New Here ,
Nov 05, 2021 Nov 05, 2021

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Serial numbers provided for 2022 photoshop elements and premiere elements purchased from adobe do not work for activation. Support useless and phone numbers to call just send you around in a circle with the same old answers solving nothing. Products downloaded fine and adobe had no problem accepting my money.

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Community Expert ,
Nov 05, 2021 Nov 05, 2021

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You need to contact Adobe directly for activation issues. Try again to reach them via phone or chat. Hopefully you will be directed to an agent who can help. . Be assertive, make clear that you do not require assistance with the software, just activation. If necessary, request to be connected to a supervisor.

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Community Expert ,
Nov 05, 2021 Nov 05, 2021

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Make sure that you have the PSE serial number for PSE and the PreEl serial for PreEl and you didn't swap them.

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Mentor ,
Nov 05, 2021 Nov 05, 2021

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Also make sure you are using the serial number, and not the redemption code.  You submit a redemption code to get the serial number. 

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Same problem as    you have  . A lot of difficulties to be able to contact Adobe. It would be much more efficient if Adobe could respond in writing to emails. I sent a first  email with my email address and a second one by replying to the Adobe address that had sent me the serial numbers. Each time, no answer and referral in the maze of searches of a solution. In short, I was finally able to activate Photoshop. The problem: Adobe has released the serial number of Photoshop 2021 (and no Phtoshop 2022 purchased). While searching and by chance, I downloaded the 2021 version after entering in my Adobe account the serial numbers received for Photoshop 2021. I hope I was able to help other Internet users. I read now that the 2022 version has just been released. As I have bought the 2022 version, I suppose that Adobe will send new series n° and that I will be able to use the 2022 version?

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Community Expert ,
Nov 08, 2021 Nov 08, 2021

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 As I have bought the 2022 version, I suppose that Adobe will send new series n° and that I will be able to use the 2022 version?


By @micjos

 

If you purchased Photoshop Elements 2022, you should have been sent either a redemption code (used to get a serial number) or a serial number.

Did you purchase directly from Adobe?

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