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Activtation for upgrade PS elements

New Here ,
Feb 16, 2024 Feb 16, 2024

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I upgraded from 2020 AD elements to 2024.  For activation,  it's asking for a serial number and there are 6 boxes.  My serial number is 24  characters long.  Is there another way to activate?  The confirmation email also list my serial numbers as 24 characters.

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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The REDEMPTION CODE is a 24-numeric code which you redeem for a product serial number.  See link below for more details.

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

Click the link for Non-Subscription Individual

 

Hope that helps.

 

[Moderator moved from Using the Community to PS Elements]

 

Nancy O'Shea— Product User, Community Expert & Moderator

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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if you have an upgrade version, you'll be prompted for the newer (2024) version's serial number.  then you'll be prompted for the qualifying upgrade (2020) version's serial number.

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Guru ,
Feb 16, 2024 Feb 16, 2024

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serial numbers fro PSE always begin with 1057. 

Serial numbers for Primere elements always begin with  1043.

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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Your serial number should be 24 digits - no characters.


4 digits of the serial number go into each box in groups of four. 4 digits x 6 boxes = 24 digits.

 

It's Adobe's way of making it easier to enter the serial number.

 

Start entering the serial number in the first box and the cursor will jump from box to box for you as you enter all 24 digits.

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