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I upgraded from 2020 AD elements to 2024. For activation, it's asking for a serial number and there are 6 boxes. My serial number is 24 characters long. Is there another way to activate? The confirmation email also list my serial numbers as 24 characters.
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The REDEMPTION CODE is a 24-numeric code which you redeem for a product serial number. See link below for more details.
https://helpx.adobe.com/download-install/kb/redemption-code-help.html
Click the link for Non-Subscription Individual
Hope that helps.
[Moderator moved from Using the Community to PS Elements]
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if you have an upgrade version, you'll be prompted for the newer (2024) version's serial number. then you'll be prompted for the qualifying upgrade (2020) version's serial number.
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serial numbers fro PSE always begin with 1057.
Serial numbers for Primere elements always begin with 1043.
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Your serial number should be 24 digits - no characters.
4 digits of the serial number go into each box in groups of four. 4 digits x 6 boxes = 24 digits.
It's Adobe's way of making it easier to enter the serial number.
Start entering the serial number in the first box and the cursor will jump from box to box for you as you enter all 24 digits.