Adobe Elements 14 Has Stopped Working

[mikee59374622]

That is what is displayed on the pop-up whenever I now try to open either the Photoshop or Premier Elements 14 programs. I realize that many similar discussions/problems have already been posted, but I could not find a solution in any of the threads that remedied the problem, nor specific to my operating system.

I am using Windows 7 and have had the Elements software installed and functioning perfectly for about a year now. It has just been within the last week that I was unable to access. I tried uninstalling/reinstalling the software discs (to no avail), and I did try a few other recommendations from the forum (such as gaining access by creating a new user account on my computer). That did not work either.

Since I paid for the software and very much like its diverseness, I definitely want to get it up and running again. Any suggestions from Adobe tech personnel or forum members would very appreciated. Please note that I am very much a lay-person when it comes to computers and technical jargon so please be as simple and specific as possible.

Thanks,

Mike.

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

[mikee59374622]

My graphics driver is up to date and there is nothing in my update history during the last couple weeks that would indicate it being a factor. The only thing that has really changed on my computer during this time frame is that I installed some audio/video converter software.

[Peru Bob]

mikee59374622  wrote

The only thing that has really changed on my computer during this time frame is that I installed some audio/video converter software.

Try uninstalling that software.  There may be a conflict.

[mikee59374622]

Thanks for your input, I will probably give that a try in short order and post the results. However, I did pay for the converter software...so it is not going anywhere, and I do have the Adobe Elements 14 programs installed on my backup computer. So I am not completely destitute, but I am one that prefers to have everything in proper working order (especially if I paid for it).

[Peru Bob]

If uninstalling the converter software works, maybe a support ticket to the converter software company will result in a solution for you. They might be aware of the issue and have a fix.